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amount is due, notwithstanding the provisions identified in Section 4.1(b), shall constitute a material default under this Agreement and could result in the termination of this Agreement or all or part of the Basic Support or any Additional Support Option. The Client shall reimburse Abbey Group for all collection fees, including reasonable attorneys' fees and expenses, incurred by Abbey Group in connection with the collection of any amount owing hereunder. 5. Client Responsibilities 5.1. Technical Service Requests. The Client shall provide all information requested by Abbey Group necessary to complete its Technical Service Request Form for each request for technical services, whether under this Agreement or otherwise. 5.2. Remote Access. The Client shall install and monitor during the term of this Agreement adial-up modem and any other networking equipment specified by Abbey Group to provide Abbey Group remote access to the System. Abbey Group shall not be responsible for any costs relating to the installation, maintenance and use of such equipment and all associated telephone use charges. Abbey Group shall use the data connection solely in connection with the provision of its services hereunder. The Client shall run appropriate tests following each remote access as requested by Abbey Group, subject to prior notification of such requirement. 5.3. Physical Access. The Client shall provide Abbey Group with physical access to the System at any time during normal business hours, subject to County authorization. After normal business hours, the Client shall ensure that one of the Technical Support Coordinators designated under Section 5.11 hereof [Technical Support Coordinators] can be reached by phone or pager to (a) provide physical access to the System within two (2) hours of Abbey Group's request for such access, and (b) remain on-site until Abbey Group determines that there is no longer a need for physical access. 5.4. Error Reproduction. Upon detection of any Error in any of the Covered Applications, the Client shall provide Abbey Group a listing of output and any other data, including databases and back-up systems, that Abbey Group may reasonably request in order to reproduce operating conditions similar to those present when the Error occurred. 5.5. Maintenance and Back-Ups. The Client shall ensure that maintenance and back-up activities relating to the Covered Applications and the System, including without limitation backing up databases and journal logs, purging out of date records and running reports and performing diagnostics as requested by Abbey Group, are carried out in accordance with the schedule and methodology specified on Exhibit 6 attached hereto and incorporated herein by this reference. 5.8. Data Input. The Client shall update and maintain the input data as may be required by Abbey Group for satisfactory operation of the Covered Applications, and be responsible for the accuracy of all Client-provided data. 5.7. Third-Party Product Support. The Client shall obtain and maintain in effect during the term of this Agreement the technical support contracts for certain Third-Party Products as specified on Exhibit 4 attached hereto and incorporated herein by this reference, and shall ensure that, in addition to authorizing the Client to request support services thereunder, each such support contract also expressly authorizes Abbey Group to request support services thereunder on the Client's behalf. 5.8. System Security. The Client shall ensure that the security of the System conforms in all respects to the state-mandated law enforcement telecommunications requirements. The Client shall ensure that no workstations have access to the Covered Applications other than those licensed by Abbey Group to access the Covered Applications and that such access is limited to only those TCP/IP addresses and TCP/IP service ports identified by Abbey Group required to support such workstations. Exhibit F March 9, 2006 Page 4 Master Support Agreement