SAPPHIRE TECHNOLOGIES LLC 1A - 2006

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she will contact your various hiring managers, Administrators, Purchasing Agents, and our assigned temporary personnel on a regular basis via phone, email, and on -site visits to ensure that all expectations are being met. Erin's base office is only minutes away from your campus so she will be easily accessible on an as needed basis. • Local Recruiting: A team of local recruiters led by Senior Recruiter, Amy Roos, will leverage our nationally networked, in -house database of more than 650,000 qualified technical candidates to provide immediate support for all of SAFD's requisitions. Amy brings 2 %z solid years of recruiting in the information technology market, and a diverse network of loyal consultants at her fingertips. Sapphire has made a conscious effort to respond to market changes with a strategic strengthening of our recruiting resources. Sapphire has more than 145 full -time technical recruiters on staff, with an average tenure of two and one half years. Every day this team focuses all of their attention to meeting, interviewing, reference checking, skill testing, and relationship building with new and existing candidates to ensure we will be able to rind the right person at the right price exactly when the SAFD has a requirement. Administration: Our local offices employ an experienced support staff to handle general administrative functions in addition to providing payment information. Each region also employs at least one Customer Service Representative and a dedicated payroll administrator who handles all billing issues. This staff is supported by approximately 60 employees located at our national headquarters in Woburn, Massachusetts. Erin will interface between the Department's administrative requirements and this Sapphire Administration to simplify communication and streamline results. Executive Sponsorship: Executive leadership will perform random, internal quality assurance checks and provide accurate feedback to SAFD's team to ensure service commitments. Additionally, they will solicit feedback from SAFD's management as part of a continuous improvement initiative. The Executive Leadership of Sapphire Technologies can also be called upon to assist in issue resolution at the highest level, as warranted. Members of the Executive Leadership team include Dan Cordero, Regional Manager, John Stuart, Regional Vice President; Mark Eldridge, COO of Sapphire Technologies and Dan Foley, President of Sapphire Technologies. At Sapphire Technologies, our offices utilize a standard service delivery model to guarantee that you will experience the same quality and reliability throughout our organization. Given the structure of the proposed account management team, we are confident that in the event of any team member absence, SAFD will receive seamless service. How Sapphire will staff Santa Ana Fire Departments' needs: Sapphire Technologies' core competency is IT staff augmentation. Benefiting from more than 20 years of experience, Sapphire Technologies has a proven Service Delivery Model in place to quickly and efficiently present the most qualified candidates within 12 -48 hours to SAFD. When a request for staffing is received, our recruiters and account representatives work together to rind the best candidates for the job. Consultants are available to interview with the client, either on -site or by telephone, often with one day's notice. As a pure staff augmentation firm, Sapphire Technologies recruits for every job order received. The candidates we submit to the Department will not only have skill sets that match your requisitions but they will have minimal commutes, experience working in similar environments (size, government, reporting structure). Their availability for the specific contract duration and scheduled hours will also match. A client's work week can vary (4 /10's, 9/80, 7am -4pm, 9am -6pm). Sapphire Technologies is prepared to rind a range of resources to work for the Department whether your