A-2006-183 - Laserfiche WebLink

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Exhibit B S1-V-07 address basic needs (housing, transportation, food, clothing, behayioral health/substance abuse counseling), motiyation issues, work history, previous education/training, income requirements, barriers to employment, and needed supportive services. As the needs of the Veteran change, the IEP shall be modified to reflect these changes. Since the approach to case management is to proYide individualized attention, the Veteran's changing needs shall be identified quickly and a revised action plan developed to meet those needs. These changes shall also be reflected in the MIS paperwork as well as in the counseling notes. Post-employment services shall be documented on the IEP, including job retention strategies and other needed follow-up services. 4) Comprehensive Case Management: The Contractor shall proYide integrated case management services to all Veterans enrolled in the program. Case management is considered a key component of service deliyery and critical to the ultimate success of the Veteran. Case management is designed to ensure that all of the needs of the Veteran are met and that information is collected and reported. If a Veteran is enrolled in more than one funding stream, it is critical that differentiated services proYided for each program are documented and justified. a) Case Managers shall contact Veterans at least one time per month, and an actual service must be provided and documented in the customer file. Services are outlined on the JTA MIS Enrollment Form and include, but are not limited to: staff-assisted job development, case management for participants, and short- term pre-yocational services. b) Case Managers shall be responsible for tracking the customer's progress, assisting the customer in identifying and oyercoming any barriers, proYiding career and motiyational counseling, acting as an advocate on behalf of the customer, and referring the customer to other resources that can meet the needs that are identified in the IEP. c) Case Managers will assist the Veteran in improving job seeking skills such as interviewing skills, utilizing job search engines, and communicating effectiyely with potential employers. d) Case Managers shall use the information collected on the customer to submit MIS paperwork for input into the JT A system This information shall be submitted in a timely manner as outlined in already established policies and procedures of the OCWIB. (Information Notice No. 04-0CWDA-10 reYised and subsequent updates). e) Case Managers shall monitor all program offerings and ultimately performance outcomes. f) Case Managers shall be responsible for assisting the customer in obtaining and retaining employment. Page 4 of 11