19D - WORKFORCE INV PLAN - Laserfiche WebLink

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Partnerships with the Employment Development Department (EDD) and Economic Development are already in place. Teams can be pulled together quickly and are proactive. Information sharing methods are in place to avoid duplication of efforts and services. The Orange County Regional Manager of EDD sits on the Santa Ana WIB and the Santa Ana one-stop houses a complete Job Services Division. The Local Workforce Investment Area of Santa Ana is administered by the City's Economic Development Division and the Santa Ana WORK Center (one-stop) director also has a seat on the WIB. These relationships have resulted better communication, coordination and delivery of services at the one-stop. d. How the Local Board measures the satisfaction of business services and how the data are used to improve services. Evaluation of business services is being developed as part of the WIB's strategic plan. Additional marketing efforts are being considered as it is still clear that not nearly enough local businesses are aware of the WIB, the one- stop and the business services available to them. A plan to increase joint marketing efforts with the City's Economic Development Division is in the works. Testimonials from business will be obtained to use in these marketing efforts as well as additional outreach efforts and communication venues will be explored. The one-stop will revive its employer survey in order to document business satisfaction. Currently the Business Services staff report employer satisfaction is "good" based on feedback they get from businesses but do not document it sufficiently. This will be a top priority in the next year. 2. The State Board's vision for Lifelong Learning states: "The vision for lifelong learning, in the context of workforce development, is to enable current and future workers to continually acquire the knowledge, skills, and abilities required to be successful in the workplace." a. Describe how the Local Board is addressing lifelong learning, in the context of workforce development, through collaborative policy and planning. The Santa Ana WIB is a strong proponent of lifelong learning. Efforts to provide relevant services through agency collaborations with the Rancho Santiago Community College District, the Regional Occupational Training Program and the Employment and Training Panel are in place. As a partner, the community college provides a wide array of employer services that can be tapped into by employers to provide lifelong learning to their employees including a large variety of college classes which can be customized for each employer's needs and computer based internet courses at their ACT Center which has over 2,500 courses. Their ability to analyze an employer's needs and build a curriculum around those needs makes them a valuable partners and strong proponent of lifelong learning. The Business Services Staff work FWIAD05-19D Page 5 of 8 190-14 6/06