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<br />Continuous Improvement - is assured through several processes. The <br />Project Director meets monthly with counselors to determine the status of their <br />work, problems encountered, solutions to any issues, and anticipated work <br />schedules for the coming month. Should questions or problems requiring <br />immediate solutions arise, counselors will, of course, meet with the Director as <br />often as necessary. A general overview of future requirements is also discussed. <br />The goal of these reviews is to ensure that performance standards are achieved, <br />that the client and employer satisfaction is high, to inform the Project Director of <br />overall task status, and to provide a problem-solving forum. There will be a <br />standard agenda that covers all key areas. CHCADA will also conduct a quarterly <br />internal program review with program staff. This review will involve the Project <br />director preparing a project overview briefing for senior management. Key <br />personnel are also invited to participate. The Project Director will prepare a <br />program review, highlighting current and future work efforts, staffing, technical <br />issues, near and long-term events. A major component of these quarterly reviews <br />will be to perform a total quality assurance assessment of the program. <br />CHCADA's Senior Management will develop recommendations for improving the <br />overall quality and efficiency of the project. A free exchange of ideas and <br />constructive evaluation by all team members is encouraged. CHCADA has found <br />that these periodic reviews build trust and a cooperative spirit among all <br />personnel and can ensure efficiency and avoid duplicative effort. All evaluative <br />research and input on each client is kept in his or her file. <br /> <br />I.D. PROGRAM DESCRIPTION <br />Overall Services that will be Made Available to WIA Participants - The <br />services that CHCADAlLa Familia's FUERZAS UNIDAS offers to the youth as part of <br />the Youth Service Provider Network are designed to synergistically address the <br />interactive needs of the participants. Thus, while each of the WIA Elements <br />identified have been included, they have been integrated into a holistic program <br />that can, over a period of nine months, address the full range of factors that <br />serve as barriers to older, low-income, out-of-school youth obtaining and <br />maintaining employment that pays a "decent living wage." <br />Utilizing best practices from a range of fields, CHCADA has designed a <br />program that is inclusive of services to address risk factors that directly and/or <br />indirectly affect the levels of out-of-school youth. For example, the design of the <br />program includes counseling support in order to strengthen the youth's resilience <br /> <br />16 <br />