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SURANCE ON FILE JORK MAY PROCEED UNTIL INSURANCE EXPIRES 5 Z'4 IZQ2,S ACL DT ERK 2 5 2025 DATE. MRK (G1dyn Il N-2025-059 KAMEN LABORATORIES INC. ORDER FORM Customer: City of Santa Ana Effective Date: [date of signing] Primary Contact: Timothy Pagano, Deputy Parks, Payment Method: Transactional charge Recreation and Community Services Director Primary Contact Phone: 714-571-4219 Payment Terms: Kaizen manages remittance and invoicing Primary Contact E-Mail: Initial Service Term: Renewal Term: tpagano@santa-ana.org 3-year 2-year Summary of Services Qty Cost Total Cost Software Services: Full-scale build and implementation of a 1 $0 $0 recreation management solution for Santa Ana. • Full support of a facility reservation management workflow that would allow for online transactions to seamlessly book, reserve, and request a facility in the community. • This would apply to park pavilions, public conference rooms, sports fields, racquet courts, and all other public reservable spaces. • Support for modules for membership bookings, recreation center management, aquatics, event management, program registrations like camps, events and other important features. Kickoff staff training 1 $0 $0 Payment kiosks and all associated hardware equipment TBD $0 $0 Design updates and improvements to workflows 1 $o $0 Technical support 1 $0 $o Recurring staff training 1 $0 $0 Total: $ 0 City of Santa Ana ("Customer') agrees to remunerate the Kaizen Laboratories Inc. Transactional Revenue Fee ("Company") with an amount equivalent to 4% of the net billing (inclusive of the electronic payment fee made by the customer and physical cheque payments) conducted on the new platform.