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i OJ�PT�Ory o9Pn 4 Bridge Structural Design Services Management Approach DMJM Harris provides a proven approach to project management from NTP through production of Plans, Specifications, and Estimates and continues on through construction assistance. This plan has been proven effective on many similar projects. It is an approach based first on establishing the proper management structure, reporting relationships, and proj ect communications. It further includes defining the project scope and constraints, developing a complete schedule and work breakdown structure based on the project definition, establishing a contract Quality Assurance/Quality Control system coupled with budget and schedule control methodologies that will ensure project success. The specific elements of this project management approach and implementation are described in the following discussion, and they apply to each phase of the project. Resources and expertise are applied to each phase as they are needed, and as assigned by our project manager, Kosal Krishnan, to provide cost-effective and thorough performance of each phase, through to project completion. Our Team's project implementation is geared toward quickly identifying and resolving project issues and meeting established goals. There are four principal elements of this approach to managing and controlling the work: • Our Project Manager as single point -of -contact • An effective communications process • Aproject-specific Quality Control Plan • Project -specific scheduling and controls Project Manager - Single Point of Contact The DMJM Harris Team's project manager, Mr. Kosal Krishnan will serve as our single point -of -contact for the City of Santa Ana. In this capacity he will be responsible for: • Serving as primary contact with the City and other agencies, as required, to meet project needs • Managing the DMJM Harris Team, including the authority to make decisions on behalf of the team and to commit corporate resources to meet project requirements • Scheduling and internally coordinating the team's work • Ensuring that the project's technical/professional and contractual requirements are thoroughly fulfilled • Establishing clear lines of communication both intemally and externally • Chairing all Project Development Team (PDT) meetings and being the primary respondent to the City • Initiating and maintaining a quality management program tailored to the project • Managing an effective project controls system that delivers high quality work on time and under budget. 04601 324.5557 DMJM HARRIS I AECOM An Effective Communications Process The effectiveness of our communication with the City of Santa Ana and all project participants is crucial to a successful project. Our project manager, Kosal Krishnan, is dedicated to fostering a productive communication process and to providing proactive design issue resolution, working with the City as an extension of staff. Figure 7 shows the tools used for effective communications. Figure 7. DMJM Harris uses an effective project communications process to ensure a successful project. 10