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1. General: Subsequent to a Field Functional Test, verifying substantial completion of field installation and start-up, the system will be given a final 30- day acceptance test. The 30 -day test must be successfully completed, including resolution of punch -list items generated during the test period, prior to - the date of substantial completion of the entire project. The system must run continuously for 30 consecutive days. During this period, all system functions shall be exercised, and any system interruption and accompanying component, subsystem, or program failure shall be logged for cause of failure, as well as time of occurrence and duration of each failure. The CONTRACTOR shall provide a competently trained technician or programmer on call during all normal working days and hours from the start of the acceptance test until final acceptance of the system. 2. Testing: The systems to be tested on -line will include general operations as specified. Each system function shall be exercised several times at a minimum, and in a manner which approximates "normal" system operation. Failure of the system during the above testing shall be considered as not meeting the requirements of the specifications and corrective action shall be required before restarting the acceptance test. Only those components, subsystems, and systems covered in this specification and supplied under this contract shall be considered for this acceptance test. 3. Failures: Failures shall be classified as either major or minor. A minor failure would be a small and non - critical component failure, which can be corrected by the CITY operators. This occurrence shall be logged but shall not be reason enough for stopping the test and shall not be grounds for non - acceptance. However, should the same or similar component failure occur repeatedly, this may be considered as grounds for non - acceptance. A major failure shall be considered to have occurred when a component, subsystem, or program fault causes a halt in operation of the system and /or when a technician's work is required to make a repair or to re- initiate operation of the system. A major failure shall cause termination of the acceptance test. When the causes of a major failure have been corrected, a new acceptance test shall be started. 4. Technician Report: Each time a technician is required to respond to a system malfunction, he or she must complete a report which shall include details concerning the nature of the complaint or malfunction and the resulting repair -- - action required and taken. If a malfunction occurs which clears itself or which the operator on duty is able to correct, no report shall be required (logged as specified above). If a technician has performed work but no report is written, then a major failure shall be considered to have occurred. Each report shall be as specified above). Each report shall be submitted within- 24 hours to the ENGINEER or its representative, and the CITY. 3.4 TRAINING AND INSTRUCTION A. General: The CONTRACTOR shall retain the services of the SMS Supplier to provide system maintenance and operator training courses by a qualified instructor for all the camera, instrumentation, and computer monitoring and control furnished for City of Santa Ana Security Management System General Requirements Security Management System Project Page 17010 -13 SantaAna_SMS_17010