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KCN RFP #06-151 41 <br />w (12) month extensions at the option of the City. <br />• KCN Response: KCN has read, understands, and will comply with the above. <br />7.0 INMATE COMMISSARY <br />A. COMMISSARY PLAN OVERVIEW <br />1) The Santa Ana Detention Facility's commissary shall be a cashless system. Items <br />may be sold through next -day delivery order forms. All transactions shall be debited <br />against inmates individual commissary accounts. <br />• KCN Response: KCN has read, understands, and will comply with the above. <br />2) The Santa Ana Detention Facility contains three, commissary storage rooms of <br />one hundred ten (110)sq ft, ninety (90) sq ft and ninety six (96) sq ft respectively. <br />• KCN Response: KCN has read, understands;'.,and will comply with the above. <br />3) Proposers shall outline in their proposals, their overall service,plan to provide <br />commissary services' Proposer's plans should utilize facility staff as little as <br />possible. <br />• KCN Res S0'so erational plan is to have our staff supply to Santa <br />Ana's staff the mgnus,and bubble sheets needed for processing the orders. <br />The facility staff would then collect and overnight via UPS (supplies and <br />delivery charges to'be covered iby., KCN) the inmate order forms. Our staff at <br />our Fontana, CA location would process the orders at our warehouse by <br />linking directly to the NtS'sy"stem at Santa Xna. The orders would be filled <br />by our staff and placed'in'earti4ith wheels andldaded into a delivery truck. <br />The orders will then be driven to the "faeWty and the;earts placed in the <br />storage areas. The facility staff would deliver the orders as they currently do <br />and place the empty carts back in the storage area where they would be <br />retrieved next week. The facility staff will be trained in how to issue any <br />refunds and deal with any damaged product, should that occur. KCN keeps <br />track of our error margin in fulfilling orders, which is currently below 1% <br />for our Fontana location.) Any credits that are due or any inmate grievances <br />would be sent after delivery via UPS (supplies and delivery charges to be <br />covered by KCN) where our manager will enter and respond to them. <br />Weekly conferences with your account manager are available to the facility. <br />B. EQUIPMENT SPECIFICATIONS <br />1) At no cost to the City, the Contractor shall provide all equipment, hardware and <br />software necessary for efficient operation of the commissary program. <br />• KCN Response: KCN has read, understands, and will comply with the above. <br />