MASK SYSTEMS, INC. 2 -2007 - Laserfiche WebLink

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4 ) 7. After the Service Technician has visited the subject area / system he / she will determine if the cause of the repair is covered by the Service Agreement. If the repair is the result of Vandalism or an Act of God the Service Technician will report back to the owner representative requesting an approval for a Bilabial Call. The technician will then proceed with the repair requirements. Before the Service Technician leaves the facility he/she will follow the following protocol: 8.1 The Service Technician will report back to the Owner Representative and state the condition of the Trouble Report (expired or pending). 8.2 EXPIRED VERSUS PENDING TROUBLE REPORTS 8.2.1 EXPIRED: If the Trouble Report is expired, the Service Technician will complete the Trouble Report and report such to the owner representative. Acopy ofthis report will be sent to MASK's corporate office by the Service Technician, so that the subject information is posted to the Data Base System and if applicable, a invoice generate and distributed the Owner Representative for materials and or labor payment. 8.2.2 PENDING: If the Trouble Report is pending, the Service Technician will state on the Trouble Report the reason that the Trouble Report could not be expired and the course of action that is being taken to expire the Trouble Report (inclusive of the date and time that the Technician will be returning to the site). When the Service Technician returns to the Facility, she / he will report to back to the owner representative and adhere to the above- mentioned policy. 8. In conclusion, our firm believes that the above mentioned plan will allow all persons involved, a method of maintaining the quality / integrity of the facilities and systems in a timely, professional and cost effective manner. Our firm encourages the RFP Review Committee and Facility Personnel to evaluate this plan and provide us with your input and recommendations for amendments if required. )