MASK SYSTEMS, INC. 2 -2007 - Laserfiche WebLink

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5. Increased accuracy of information for Performance Review Meetings and Preventative Maintenance Programs. Reduction in cost and time for the processing and tracking of individual Trouble Reports. ----l 4. Based upon the usage of a computer based tracking system and the pre-printed forms, our firm is submitting the following Corrective Maintenance Policy & Procedure for the RFP Review Committees review and approval. If the RFP Review Committee would like to amend the following plan, please do not hesitate to contact us with any recommendations. I. Our firm will maintain a twenty-four (24) telephone number and service response organization. 2. Upon notification of a Emergency Maintenance situation, the designated owner representative will complete Section A of the Trouble Report which identified the following information: A. Critical or Routine problem B. Facility location (Jailor Police Department). C. Date report filed D. Time report filed E. Person filing report F. Building # or name G. Device location H. Door # or name I. Description of trouble report 3. As soon as item 2 above is completed by the owner representative, MASK Systems, Inc. will be contacted by the owner representative at the 800 telephone number that is manned 24 hours per day and seven days per week. When the owner representative makes contact with MASK's representative, the information that is detailed in item 2 above is given. After this telephone conversation ends, the owner representative will complete the first three items that are detailed on the Trouble Report, Section B, which consist of the following information. A. Date MASK contacted B. Time MASK contacted C. MASK person contacted 4. In accordance to the prescribed response requirement (Critical versus Routine), MASK's Service Technician will be contacted by MASK representative. 5. Upon arrival at the facility, the Service Technician will report directly to the owner representative. The Service Technician will then complete the first two items that are listed in Part C of the Trouble Report which consist of the following information. A. Date on site B. Time on site 6. The Service Technician will then proceed directly to the area / system / component that is in question, so that a cause / effect / repair determination can be established.