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GIS Data Resources, Inc. EXHIBIT C MAINTENANCE Upon acceptance of Customer's order for maintenance, GDR agrees to provide the following services for the Products licensed under the SERVICE AGREEMENT: DEFINITIONS For the purpose of this Exhibit, the following definitions apply: 1. "Dataset' means a collection of Layers. 2. `Layer" means a usable subdivision of a Dataset, containing homogenous objects of a single class, for example rivers, roads, common place points, or police beat polygons. 3. "Maintenance Cycle" means the frequency at which Customer will receive new Releases of any Product for which Customer has paid the applicable fee. The Maintenance Cycle is either quarterly, bi-annually or annually and begins on the date the Product is delivered to Customer. 4. "Maximum Limits" means the maximum total number of segment additions and existing segment edits that GDR will perform in each Release; additions and edits beyond the Maximum Limits will be considered a rebuild and will result in additional fees. 5. "Release" means a new version of the Product, containing Updates and other information obtained from GDR's source data, issued in accordance with the Maintenance Cycle. A complete rebuild of a Layer is not considered a Release; instead, a complete rebuild must be handled as a new project. 6. "Specifications" means the original project boundaries and build file under which the first Release is produced. 7. "Updates" means information provided by Customer (related to the originally defined project boundaries of each Layer) for inclusion in the next Release. Updates may be in the form of paper maps, raster images, and/or other digital format. GENERAL PROVISIONS A. Subject to payment by Customer of the applicable maintenance fees, GDR will: (1) Accept Updates for inclusion in the next Release. GDR must receive Updates at least 60 calendar days before the due date of such Release within the Maintenance Cycle. For each calendar day inside of 60 that Updates are delayed by Customer, the due date for that Release will slip by 3 days; and (2) Modify the information associated with each Layer, as applicable for the Products licensed. B. Requests by Customer to change or deviate from Specifications may result in additional costs and must be agreed upon, in writing, between GDR and Customer prior to the performance of any services or any action by GDR. C. The most current imagery available is used to update Layers for each Release; however, this imagery is not delivered as part of a Release. GDR can supply more recent imagery, if available, at an additional cost to Customer. D. Layers will by modified by GDR in accordance with the following terms and limitations (please select only those Layers applicable to the Specifications): 8 Digital Drive, Suite 200, Novato, CA 94949 • (888) 654-4GDR (4437) • Phone (415) 884-4437 • FAX (415) 884-4407 Rev: 20051006 Page 8 of 12