INFOSEND, INC. 1 - 2007 - Laserfiche WebLink

Home Browse Search

InfoSend Response — 12/29/2006 that the City sends is logged in the system and must complete the following steps before it is moved from the "Active" queue to the "Completed" queue: 1. The job is automatically processed 2. Samples are sent and approved (optional) 3. The job is printed 4. The job is put through a QC process 5. The job is prepared for delivery to the USPS in the mailing department 6. The job is completed by scanning a barcode on the Job Ticket (control document) that accompanies each batch of mail. This triggers the emailing of the Process Confirmation Report to the client. InfoSend's production operators, QC personnel, and Operations Manager constantly monitor the Job Tracking system throughout the day. Jobs cannot be completed in the system if each step is not passed. If a job is not competed then it stays in the Active Queue and InfoSend staff investigates to see why it was not completed. Email alerts from the system inform staff of items in the Job Tracking system that require review. c) "Identify and replace any bills, which are damaged or destroyed during a billing run." If any bills are damaged during the printing or mail preparation phases of the billing run the production department reprints them. InfoSend has developed its own Central Print program to submit print jobs to the printers and to reprint individual or ranges of bills. The program logs the operator who printed the job and the time the job was printed. When an operator reprints a bill or a batch of bills the program warns the operator that the job has already been printed, therefore avoiding accidental reprinting of a batch that has already been printed. d) "Enable reprints of individual customer bills, both immediately after the billing run and at a later date (i.e., if customer advised that a bill was not received or later requests a reprint)." The process to reprints of individual customer bills immediately after the billing run is explained in item c) above. If the City requires that a bill be reprinted on a later date it can either: 1. Contact InfoSend and ask for the bill to be reprinted and mailed or sent to the City in PDF format. (To be used on an occasional basis). 2. Use the PDF Archiving application to retrieve a PDF copy of any bill that was printed or mailed in the past. Pricing for this optional service is provided in Attachment A, "Retrieve and view bill (access to each bill printed) ". The pricing includes 6 months of bill archival at a very low per -bill fee. Other retention lengths can be selected. This application allows the City's CSR staff to search for a bill by customer name, account number, or up to three other fields. e) "Suspend a billing /printing run and correct problems." Please see answer in item (1) above. Batches can be suspended at any time. If programming is required to correct a problem then InfoSend's programming team will address the issue immediately. 24