INFOSEND, INC. 1 - 2007 - Laserfiche WebLink

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InfoSend Response — 12/29/2006 IV.A.2. SPECIAL DIRECT MAIL "Please describe your ability to handle special direct mail documents independent from our invoices." InfoSend has in -house digital printing equipment to print black and white, black with highlight colors (blue, red and green) and full color documents. We also have relationships wholesale offset printing vendors in the local area for high - volume, static color printing. InfoSend can process mail merges to personalize direct mail pieces with variable information. We can provide newsletters, fliers, announcements, meeting notices, bulletins, post cards, brochures and more in sizes up to 17" x 11" printed two sides. We can prepare addresses and barcode all of these pieces for best postal first class or standard ate postage for USPS delivery. IV.A.2. BILL PAYM "COSA offers same -day reconnection after a payment is received. Describe process for handling payments made by customers who are trying to reestablish service after being disconnection and /or customers who have received final notices on delinquent accounts." InfoSend will develop a webpage specifically for customers who need to reconnect their service. The City will be notified that this type of payment has been made so that it can start the reconnection process. IV.A.3 GR -50 DISASTER AND CONTINGENCY RECOVERY PLANNING InfoSend understands the importance of disaster recovery and business continuity. We do not utilize our primary facility's full production capacity because this would make it more prone to service delays from equipment failure or spikes in client volume. With this in mind InfoSend invested in a second facility that would initially serve as a backup facility and later become a full production facility. The secondary facility is owned and operated by InfoSend and located in Redlands, California. The facility contains all the equipment needed to process client mail in the event of a disaster. The pros and cons of opening an out of state disaster recovery facility were weighed and InfoSend decided to build a facility that was far enough from its headquarters to not be impacted by a power outage, earthquake, or similar disaster. But the facility also had to be close enough to be usable by InfoSend's current staff. The City of Redlands is approximately 50 miles from InfoSend's headquarters in Fullerton and is the mailing hub for the fast growing Inland Empire area. InfoSend is currently in the process of staffing the Redlands facility to make it operational on a day -to -day basis. This task will be completed by the end of 2007. InfoSend would be happy to provide a site tour of either of its facilities. We are proud of the large investment we have made into production equipment and can show the City just how efficiently the mail will be processed. The EBPP application is hosted at both locations, as is all other applications. If a disaster takes the primary system offline it can be run from the Redlands facility. Q61