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InfoSend Response — 12/29/2006 <br />InfoSend custom Customer Relationship Management program documents each client's <br />implementation and support. The program and its data is duplicated at the Redlands <br />facility. <br />There are three separate backup methods in place to protect data and assure systems <br />can be restored fully after a disaster of any type: <br />1. All servers are duplicated at the Disaster Recovery Facility. Data is automatically <br />synched between the main facility and the Disaster Recovery Facility over a secure <br />VPN. <br />2. Server data is backed up to tapes that are taken off -site daily. <br />3. An image of every system's hard drive is written to a file server after the system is <br />setup and configured. This ensures that entire systems can be quickly restored <br />without having to first install and configure the operating system. <br />Disaster Recovery Plan <br />The following outlines the steps InfoSend has taken to avoid the interruption of <br />data processing and mail delivery and outlines the contingency planning in place <br />to ensure that the mailing of client data is performed should extraordinary <br />circumstances arise. <br />Systems Information <br />Data Processing: <br />1. System -wide security policies measures protect data from internal and <br />external threats. <br />2. External third -party security monitoring alerts InfoSend if there is a potential <br />security risk. <br />3. Client programs are written separately and are not run off a template — <br />ensuring accuracy and allowing for programs to be run separate of one <br />another. <br />4. Client programs can be run at InfoSend's Disaster Recovery Facility. (Please <br />refer to the section labeled "Off -Site Location" for more information). <br />5. Multiple methods of secure data transmission are available to ensure that <br />client data reaches InfoSend securely, quickly, and in whole. Before data is <br />processed backup copies are made. <br />6. Anti -virus definitions are updated automatically as they become available to <br />protect client data from viruses, Trojan horses, worms, etc. Anti -virus software <br />is installed on each client PC, and on the corporate mail server. <br />7. Software updates are tested and applied to harden systems. Subscriptions to <br />e -mail security bulletins inform IT staff of security holes in software products <br />as soon as this information becomes available. <br />till <br />