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InfoSend Response — 1212912006 <br />TransFirst's Government Services team will meet with City of Santa Ana to evaluate the current <br />status and immediate needs and requirements. Furthermore, meeting with City of Santa Ana staff <br />to design a plan of transition upon which we will meet with applicable City of Santa Ana <br />department heads to ensure a smooth implementation and assess future integration requirements <br />and possibilities. Additionally, the team will work with City of Santa Ana staff to prepare an <br />implementation and integration timeline. Product installations are carefully planned, tested and <br />scheduled for a smooth and trouble -free rollout, thus ensuring a transition with no downtime. Our <br />training program is available before, during, and after system implementation at no additional <br />cost. Throughout the system launch process, the account is thoroughly reviewed and tested for <br />accuracy. <br />In summary, our Government Services Division (GSD) will: <br />Evaluation — We evaluate individual department/agency specifications and requirements. <br />Installation — All installations are planned, tested and scheduled at your <br />Department's convenience for smooth and trouble free rollouts <br />insuring seamless transitions with no down time. <br />Training — Training is available upon request before, during and after rollout of the <br />account. <br />Launch — New accounts are thoroughly reviewed and tested for accuracy before and <br />after rollouts. <br />Training will be provided directly to department heads/staff with on -site hands -on training, training <br />manuals, on -line resources and ongoing training detail as necessary. Initial training will be based <br />upon review of municipal systems and staff infrastructure. Typical training is usually over a two <br />week period or as necessary to insure proficiency. <br />47 <br />