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InfoSend Response — 12/29/2006 • Single contact customer support through TransFirst with full transaction cycle system access (payment acceptance, payment processing, and depository services). • Visa CISP and PCI Certifications and Compliance. • Offering of multiple payment channels, including over - the - counter, over -the -phone (on- behalf-of), remote terminal, Internet, IVR, and shopping carts. • Transaction and data reporting capabilities, methods, and flexibility. Authorizing Support TRANSFIRST supports various authorization methods such as Lease line, dial -up, Internet, frame relay, wireless, debit, check guarantee, electronic check conversion, and stored value cards. These payment methods can be processed on a variety of point -of -sale terminals, software, internet or telephone interfaces. Transaction and Financial Reporting The TRANSFIRST Government Services team can tailor a transaction and financial reporting process to make bookkeeping tasks easier and more efficient, including a `gateway system' for all City of Santa Ana facility locations that enables the financial services staff to view all activity under one account, by sector or district area, or by individual location— online and in print — while still having all facilities report individually. Privacy standards and Assurances - Security standards, including personnel, physical, and information technology. TransFirst maintains LISP, PCI and SAS 70 compliance with regularly scheduled audits. Within this compliance certification, our I.T., operations facilities, employees and general infrastructure are maintained at optimum levels to ensure that the highest level of security and information privacy is maintained as is routinely monitored and audited by the Card Associations. Service level options TransFirst can offer for City of Santa Ana operations. Our organization can provide services ranging from simple implementation of P.O.S. terminaWpinpads to software integration. Our in -house I.T. department has extensive experience with the development of payment solutions and their integration into various software platforms. As a full- services electronic transaction processor, we are committed to providing secure services at the forefront of technology. Ability to monitor and help control high- dollar transactions. The TransFirst in -house risk department is charged with monitoring account activity and watching for any aberrations in ticket size (too high), volume or any other detail outside of the account specific parameters set forth by City of Santa Ana requirements. Key elements of a transition plan or strategy for taking over City of Santa Ana's electronic payment processing services.