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BALL FIELD MAINTENANCE OPERATIONAL PLAN Overview of the MLS Ball Field Maintenance Division Major League Softball, Inc. (hereafter "MLS') has provided municipal agencies with a vast array of tailored ball field maintenance programs since 1992. MLS's "Ball Field Maintenance Division" is managed by Patrick May, our full time, dedicated Director of Field Maintenance Operations. The MLS Field Maintenance Division is divided into five (5) geographic "Areas" in Southern California and each "Area' has a dedicated "Area Lead" (refer to the attached "Field Maintenance Division Organizational Chart"). Each Area Lead is fully equipped to perform every aspect of the infield maintenance services specified in the City of Santa Ana's Request for Proposals. However, the key ingredient in MLS's success is that Area Leads are "free to roam and inspect' the work of their crew members, referred to as Tractor Operators ("TO's"). Area Leads are also available to "fill in" if there is emergency involving a TO. For quick access and optimal communication, every Area Lead and TO are required to carry a working cell phone at all times. Presently, the five (5) Area Leads oversee a total of ten (10) TO's assigned a set of fields each day that are referred to as "TO routes". The Director is directly responsible for all initial and followup training and also spends a great deal of his time inspecting the work of the Area Leads and their TO's. The Santa Ana contract will be assigned to MLS's "Central Orange County Area" and the work will be managed on a day to day basis by Area Lead Zack Riggan. As this is an extremely important contract to MLS, `the :Director will also be highly involved with the daily operational details and weekly cetmgs< = £" MIS understands that the ball diamonds in Santa Ana are used by a variety of groups which Have diverse needs. For example, the regulation baseball field at Memorial Park is used for highly competitive High School baseball play and must be maintained at a standard acceptable -to a demanding coaching staff. In any City where there are a large number of fields, the infield maintenance contractor has to possess the experience, equipment and staff to handle complicated logistics, unique situations involving third party user groups and unforeseen emergencies. After 21 years in business serving more than 20 municipalities simultaneously at all times, MLS is eminently qualified to meet the City of Santa Ana's challenges. Routine Maintenance Program Major League Softball, Inc. ("MLS") will employ the following maintenance plan to address the Daily, Weekly, Bi-Monthly and Annual tasks ball fields defined in the City of Santa Ana's Request for Proposals for the twenty-three (23) infields specified: The Daily Routine Maintenance Program will take into account that specific locations (referred to as "high -impact areas") on each ball field endure heavy use and thus require special attention. High -impact areas such as batter's boxes, catcher's and umpire's places behind home plate, the pitcher's mound, the base paths, and the sliding areas around the base anchors will receive additional watering and scarifying on a daily basis; and traction material will be added when needed. The Routine Maintenance Program consists of the following steps that are performed on a daily basis: