Laserfiche WebLink
onPrologue_ <br />We would first like to thank The City of Santa Ana for the opportunity to bid on this <br />project Your staff has been a pleasure to work with. <br />The previous contract gave us a wonderful opportunity to expand our business and test <br />our abilities as a company. We were able to meet and exceed your expectations and look <br />forward to another long and successfid contract execution. <br />Introduction <br />HydroBast is an exterior cleaning company. We specialize in many facets of cleaning <br />and are able to provide service to any number of projects which may include concrete <br />cleaning, windows and awnings, building washing, parking lot sweeping, graffiti removal <br />and other special cleaning services. <br />Fleet and Equipment <br />Our fleet of service vehicles allows us the ability to respond to our customers' needs <br />promptly and efficiently. As well, our central company location cuts down on travel time <br />and limits our proximity to our customers. All of our "on call" service requests are <br />handled in a matter of hours. All the equipment we use is UL rated to 1776 specification <br />and ETL certified for safety. As well, our equipment is located at our office facility and <br />regularly maintained. This is critical in this industry because cleaning equipment is very <br />sensitive and can fail if not properly serviced. Our crews have the know-how to operate <br />their equipment so as to not damage them, causing them to fail, which results in the loss <br />of a night's work. <br />Technicians and Supervisors <br />We employ a very trained and competent staff of technicians and supervisors. All of our <br />Potential employees go through a thorough screening process which involves proof of <br />citizenship, clean driving record, demonstrating they can follow directions and have good <br />communication skills. Once they are employed they go through a detailed training <br />program to educate them on customer service, cleaning processes, minor equipment care <br />and service, and the proper image they are to have as a representative of our company. <br />Our supervisors have been in the service industry all of their professional lives. They <br />have had a great deal of experience dealing with employees in this type of work <br />environment, as well as public safety and administration relations. Our supervisors are <br />our eyes and ears on the job site. <br />Office and Administration <br />We have a dedicated team of office staff that handles our customer billing, <br />service, <br />payroll and other details related to the day to day running of our company. This helps in <br />our industry by making sure our billing is done properly, our staff is paid correctly, and <br />any of our customers needs are handled promptly without delay. As well, my business <br />partner or myself can by reached 24 hours a day and are available to deal with whatever <br />situations may arise. In the event a condition should arise in between our regular service <br />schedule where an area needs to be cleaned outside of the scope of regular service, we <br />will be able to respond in a timely manner to resolve the issue. <br />2 <br />