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"', " elections are submitted electronically via an easy-to-complete Microsoft Excel spreadsheet template provided by ProcessWorks. Confirmation statements are provided electronically or via mail to employees' homes. An additional $3 service charge applies for each paper enrollment form received by Process Works for manual processing. COMMUNICATION The success of the Plan increases as an organization's participation increases. One way to insure higher participation is by educating employees on the benefits of the Plan. The use of our professionally prepared, award-winning instructional CD-ROM has proven to increase employees' understanding offJexible spending accounts and will generate enthusiasm to participate. Employees will learn how to take advantage of the tax-saving benefits the Plan offers, how to estimate plan year expenses and how to submit claims. This is an excellent tool for annual enrollments and new hires as well. One copy of the CD-ROM is included with initial implementation. Additional copies available upon request. Note: the CD-ROM is also available on-line at www.mvoTOcessworks.com. Group and individual enrollment meetings with ProcessWorks' experienced counselors are available either in person or via virtual teleconference. MID-YEAR PLAN TAKEOVER Process Works will he administration of the plan during the plan year or administer the gra r I n y to-date claim payme submitted by the em by Process Works. Quoted upon request, travel as applicable. !'\ I j,., .1.,..",..H,J'-.'NJj41-~?'v-rl:: ('f .'.J:"inp' ,.oJ!'"''''.f RECO.RDidEEPINGI;A !<WMOOSTMbI!JN:,CII;I~- Employee Services . Debit Card (optional) . Participation in one or more spending account . Daily claims processing . Daily or weekly claims reimbursement frequency . Choice of suhmitting claims by mail, fax or INTERNET . Toll-free fax claims submission . SAME DAY claims reimbursements for INTERNET claims - the FASTEST in the industry . Short two-business day turnaround for mailed or faxed claims . Employee choice of direct deposit or paper check reimbursements . Direct deposit advices via e-mail or mailed to employee's homes (postage included) . Paper checks mailed to employees' homes (postage included) . 24/7 employee account access via phone or INTERNET . INTERNET employee expense estimator (online worksheet) . Automatic e-mail notification of claims receipt or reimbursements . Detailed explanation of benefits with each reimbursement . Fourth quarter account balance statement . Toll-free Call Center Support Based on participants as of the first day of eacb plan year: <425 425 to 600 600 or more $3.75 $3.65 $3.50