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Hay 23 06 09:38a Santa Rna Police Dept 714 245 8098 ~-, ^~ MOTOROLA Statement of Work Infrastructure Repair with Advanced Replacement 1.D llescription of Services Inlrasavchue Repair provides repair service to Motoro;a and select third party Inlrastruchtre as set forth in the applicable attached Exhibit, all of which are hereby incorporated by this reference. Customer's System type determines which Exhibit is applicable (i.e. Exhibit A is for Smartt.one systems, Exhibit D is for SmaztNct systems). Equipment is serviced down to the component level at the Motorola System Support Center (SSC). At Motorola's discretion, select third party Ltfrastrtrcture rosy be sent to the original equipment manufacturer or thud party vendor for repair. If thixl pally Infiastructtue is no longer supported by the original equipment manufachuet, Motorola may replace Equipment with a comparableicort~ahble or like Equipment, when passible. When available, Motorola will provide Customer with as advanced field replacement unit(s) (hereinafter "FRU") in exchange for Custoater's malfunctiomirtg FRU (s). Non-stendazd configuretions and Customer- ' - modified units are excluded from this service. Malfunctioning FRiI (s) wil l be evaluated and repaired by Motorola's System Support Center (SSC) and returned to the SSC FRU inventory upon completion of repair. In casts svhcrc Advanced Replacement is not an option, such as when the Customer requires the exact serial number in order for Equipment to be returned, FRU maybe available on a rental or loaner basis. The terms and conditions of this Statement of W ork (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If dtere aze any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. .-. Z.0 Motorola bas the following respottsibihties: 2.1. Maintain artd provide access to an inventory of FRU, subject to acaitability, that can be shipped from SSC to Customer or Servicer upon request as described in 3,1, SSC reserves the right to provide new or reconditioned units as FRU. 1'he FRU will be of the same kit and version, and will contain similar boazds end chips, as the Qutomer's malfunctiouiag FRU(s). 2.2. Program FRU which will be exchanged with Customer's malfunctioning unit to original operating parameters based on templates provided by Customer. It LLstomer template is not provided or is not reasonably usable, a generic template wilt be ustd. Motorola reserves the right to upgrade the FRU at no additions] ~harge to Customer. 2.3. Properly package and ship FRU from the SSC FRU inventory to Customer specified address 2.3. I. A FRU is sent next day air (paid by Motorola) via Federal Express Priority Overnight or UPS Red t:nless otherwise requested. Shipments outside of the above mentioned tamer programs, such as M'O (next flight out), arc subject to additional ettarges to be paid by Customer. 2.3.2. Motorola will pay shipping and handling during normal operatng hours of Monday through Friday 7:OOam to 7:ODpm CST. Shipments outside standard business horns are subject [o additional shipping and handling charges to be paid by Customer. 2.3.3. When sending the FRU to Customer, provide a return au bill in order for Customer [o return the Customer malfunctioning }72U. 2.4. Reeci.2 Equipment from Customer and document its arrival, repair and rchaa Frovide mlum authorization numbers when requested as mentioned in 3.1. 2.5. Perform the following on Motorola Equipment: 2.5.1. Perform an operational check on the Equipment to determine the nature of the problem, 2.5.2. Replace malfunctioning Components with new or reconditioned assemblies. 2.5.3. Verify that Motorola Equipment is remmed to Motorola rnanufaenrted specifications, as applicable. ~- 2.5.4. Perform a Dox Unit Y'est on all serviced Equipmen. 2.5.5. Perform a System Test on select Equipment. htfrashucN[e Repair with Advanced Replacement Page I of? 6pproved Gy,1•lotorclo Contracts & Canplimrce /1//5/0/ p.9 MRY-23-2006 12:16PM From: 714 245 8098 ID:IL23i~'LN XEROXM20I Paae:009 R=94%