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May 23 06 09:39a Santa Rna Police Dept 714 245 8098 p. 10 !~ .~-, MO n~oro~•soc,a Infrastructure Repair with Advanced Replacement (cont.) _ 2.6. Provide service oa third parry Ittfrashuctwe 2.6.1. Perform pre-diagnostic end repay srnices on soled dtird parry Inftastmentre to confirm Equipment malfunction and eliminate sending Equipment with no trouble found (NTF) M_ mind party vendor for repair, when applicable, 2.6.2. Ship select thud party Infrasnveture to the original equipment ntatmfacltucr or third party vendor forrepav service. 2.6.3. Coordmah and track third-party Infrastructure Equipment sent to the original equipment manufactruer or third party vendor for service. 2.G.4. Perform apost-test to confum malfunction Equipment has been repaired and functions properly in a Motorola System contigmation, when applicable. 2.7. Reprogram Equipment to remm Equipment to original operating parameters based on templates provided by Cltstomer. If the Customer template is not provided or is not reasonably usable, a generic terrgdate will be used 2,8. Properly package and return ship (Motorola will pay return shipping charges) Equipment to the Customer specified address or if Customer FRU was exchanged with a SSC FRU, return Customer's FRU(s) to the SSC FRU inventory upon completion otrepair. 3.0 Customer has the following responsbilities: 3.1. Contact the SSC and request an advanced FRU exchange or a return authorization number (for all other repairs) prior to shipping mulRmctioning Equipment or third party Infrastructure named in the applicable attached Exhibit. The initial call to the SSC may be from Servicer if, pursuant to a Statement of Work or other applicable Agreement, Servicer is acting on Customei s behalf. 3,1.1. Proridc model description, model number, serial number, t}qe of System and Firmware version, symptom of problem and address of site location for FRU or Equipment. 3.1.2. Indicate if the Equipment or third party Infrastructwe being sent in far service was subjected to physical damage or lightning datnagc. Follow Motorola insimctiotts txgarding inclusion or removal of Fimtware and Software applications from Equipment being sent in for service. 3.13. Provide Cnstomcr purchase order number to secttre payment for any cost as set foth in paragraph 2.3.1, 2.3.2. or 3.2 3.2. upon receipt of the FRU from the SSC FRU inventory, properly package Customer's malfunctioning Equipment and ship the tnalCunctioning Equipment to the SSC within Fve (5) days for evaluation and repair as set forth im 2,4. Customer must send the return air bdl, referenced m 2.3.3 above back to the SSC in order to ensure proper hacking of the return. CStstonter will be subject to a replacement fee for FRU not properly relumed. For Equipment repairs that are no[ exchanged in advance, properly package Equipment and third party [nfrasm!cnue for shipping and ship the malfunctioning Equipment and third party Infrastntcture (freight prepaid by Customer) to Motorola. Cleazlyprnrt the return authorization number on the outside of the packaging. 3.3. Maintain templates of Sofivvare/applications a„d Firmware for reloading of Equipment as set forth in paragraph 2.2 and 2.7. 3.4. Cooperate with Mo[oro[a and perform all acts that are reasortable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Repheement services to Customer Infrastnrcrt!re Repair with Advanced Replacement ApproveAby,+ilnroroln Cbnoncrs & Complimrca !1/15/01 Page 2 of 7 MAY-23-2006 12:17PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paae:010 R=94%