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<br />Introduction <br /> <br />The purpose of this manual is to direct the policies and procedures within AMX Emergency Service to <br />provide a professional, and consistent service to the customers we serve. <br /> <br />This manual outlines several policies and procedures for the AMX Emergency Response staff. The <br />policies and procedures outlined should be used as a basis for communication and understanding from <br />"Dispatch" to "Disposal". <br /> <br />Through clearly defined policies and procedures, our work practices in the field will be as consistent as <br />possible when dealing with our customer base, regardless of location or personnel. <br /> <br />Support of these policies and procedures is expected from all levels of personnel within our organization. <br />In delivering quality on a consistent basis, we will be the industry leader in professional emergency <br />environmental services. <br /> <br />Glossary of Terms <br /> <br />ODC <br /> <br />Operations Dispatch Center <br /> <br />AMX <br /> <br />AMX Environmental Evolution <br /> <br />PM <br /> <br />Project Manager <br /> <br />GM <br /> <br />General Manager <br /> <br />H&S <br /> <br />Health and Safety <br /> <br />I&M <br /> <br />Industrial Marine Firefighting <br /> <br />HHRT <br /> <br />High Hazard Response Team <br /> <br />IC <br /> <br />Incident Commander <br /> <br />ICS <br /> <br />Incident Command System <br /> <br />MSDS <br /> <br />Material Safety Data Sheet <br /> <br />ETA <br /> <br />Estimated Time of Arrival <br /> <br />DOT <br /> <br />Department of Transportation <br /> <br />TCEQ <br /> <br />Texas Commission on Environmental Quality <br /> <br />OSHA <br /> <br />Occupational Safety and Health Administration <br /> <br />PPE <br /> <br />Personal Protective Equipment <br /> <br />CDL <br /> <br />Commercial Drivers License <br /> <br />EOD <br /> <br />Explosive Ordinances Division <br /> <br />ERP <br /> <br />Emergency Response Plan <br /> <br />OSC <br /> <br />On-Scene Commander <br />