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<br />Response Protocol for Dispatch <br /> <br />1. Answer phone: "AMX. Do you have an emergency?" <br /> <br />2. Retrieve pertinent information from caller using the ER Dispatch Log. <br />3. Use database to determine if we have an existing contract with the company. Identify the <br />closest AMX office. <br />4. Contracted- Review outline for response in database and obtain signature via fax on work <br />order unless otherwise specified in the contract database. Fill out work order with specific <br />information pertaining to the incident. <br />5. Non-Contracted- Complete fill in all blanks on service contract and work order with <br />customer information. <br />6. Obtain credit report and approval from credit manager. <br />7. Project Number Issuance: Once the response foreman has advised you that he/she is <br />responding to the incident, obtain a project job number from the project log. The log requires <br />specific information be collected. Utilize the information obtained from the caller to <br />complete the form. Once the form is completed, page the response manager with the project <br />job number. <br />8. RFP: Using the information obtained from the customer fill out the paperwork associated <br />with the RFP. Information contained this paperwork is very specific and must be correct. <br />Once this is complete e-mail a copy to that office business coordinator and/or the project <br />manager. <br />9. Purchase Order: When a foreman or other response personnel request a purchase order, you <br />must complete the entire form, which includes: <br />a. Name of vendor; <br />b. Address of vendor; <br />c. Description of equipment, services, etc. being purchased; <br />d. Unit price for equipment, services, etc. being purchased; <br />e. Total cost of purchase, if available at the time of issuance; and <br />f. Name of individual requesting the purchase order. <br />Be sure that you have completed all required information. Questions regarding <br />purchase orders should be directed to Project Manager's, Operations Coordinator's, and <br />Project Service Line Manager's. All PO number's need to be e-mailed to office Business <br />Coordinator's and/or Project Manager's. <br /> <br />Dispatch Response Protocol for Emeraencv Response Inside AMX Response Area <br /> <br />I. Notify response foreman/project manager on call from closest AMX office. If <br />No call back is received within five (5) minutes, call foreman on cell phone <br />And at residence. If no contact is made within five (5) minutes, contact Project Manager, or <br />Operations Coordinator. If no call back is received in five (5) Minutes, contact Project <br />Service Line Manager. <br />2. DO NOT STOP ACTIVELY ATTEMPTING TO NOTIFY A AMX <br />RESPONSE FOREMAN UNTIL CONTACT HAS BEEN ESTABLISHED. <br />3. Relay pertinent information to response foreman verbally or via fax/pager if necessary. <br />4. Advice foreman of contract status. <br />5. Advise foreman of site contact, site conditions and agencies on-scene. <br />6. Obtain appropriate MSDS, tomes report and electronic map. <br />7. Fax all correspondence, MSDS, etc., to district office. <br />8. Dispatch crew from on-call list based on foreman requirements. <br />9. Notify Project Manager, Project Service Line Manager, Health & Safety, and additionally <br />required personnel via pager. <br />10. Document arrival times and site conditions from response crew. <br />11. Coordinate delivery of vendor items and/or subcontracted services. <br />12. Document all notifications and request for resources. <br />