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MEMORANDUM <br />Community Affairs Manager <br />To: PRCSA <br />From: Cable Administration Office <br />Subject: 2007 Annual Cable <br />4} acV7ay/ <br />Date: February 7, 2008 <br />Please find attached a summary of Time Warner Cable regulatory and performance items for the year <br />2007. This summation includes Time Warner key areas including Customer Service Response, Rate <br />Changes, Subscriber Access to Time Warner Cable, Subscriber Complaints, City Channel <br />Programming, Annual Technical and Proof of Performance Test and System Outages. <br />Please review at your convenience. I will be happy to review any areas of this report. <br />C: Gerardo Mouet, Executive Director, PRCSA <br />City Clerk's Office <br />Cable Office <br />Attachments <br />A- Time Warner Channel Line-up <br />B- Time Warner Service Packages with rates <br />C- Time Warner Consumer Information <br />D- Time Warner Customer Service Standards <br />E- Time Warner Technical Statistics <br />