COMMUNICATIONS SUPPORT GROUP 7a - Laserfiche WebLink

Home Browse Search

Annual Report12007 $15.00 (without tax) that includes the first 33 channels only of broadcast required channels. Cable Operator Time Warner's channel line-up has changed frequently during their last year with standardization to their national channels list, some channels being removed or replaced and a change in services being offered. The current industry trend is to bundle or package services at a lower rate for subscribers, yet bring in more revenues to the service providers. Cable companies compete with other satellite video service providers including telephone companies such at AT&T providing combination communications services. Packages are termed triple -play or quad - play which incorporates video service channels, internet, telephone and cell phone services depending on what packages a subscriber chooses for service. Video channels are still provided in tiers and consumers may select from a variety of levels including: broadcast basic standard cable, entertainment cable, lifestyle channels, kids channels, news and world channels, digital cable, digital recorder, premium services such as HBO and movies, international services such as South Asian, Arabic, and Japanese channels, on demand & pay-per- view choices and a season sports hi -definition services package. Rates vary depending on combinations of services and are generally cost saving when consumers bundle video, telephone and internet. These may be purchased individually or obtained in the packages. A copy of channels, service packages and service information are attached to this report (attachments A -C). Santa Ana continued to receive franchise fees on the regular quarterly schedule during 2007. All insurance and liability forms were received and filed at the City. Time Warner utilizes the production facility located at 3043 Miraloma Ave., Anaheim, California 92806. City council and city representatives may still participate in five-minute city news briefs at Time Warner production facilities. All video production under contract for 2007 with Time Warner was completed. OTP Office of the President Customer Service Office OTP, Office of the President, is a regional vide -president office with a special unit to handle customer complaints especially designated for cities including the City of Santa Ana. This office consists of fourteen (14) customer service representatives. Cable complaints and cable assistance requests are routed via email to dl-los-south-otp(LDtwcable.com at this special office. Representatives from the OTP office handle the requests and return completed forms to the city's cable office for review. Follow-up occurs to make sure all subscriber complaints were handled appropriately and then each ticket item may be closed. This attention to detail supports residents with more complaints being resolved to the 3