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Annual Report/2007 times on the telephone. We are now starting to see some improvements in customer service courtesy and quicker phone response times. Attachment D is a summary of Time Warner, (previously Adelphia) Customer service response times for 2007. Time Warner Location Time Warner's Main Office is located at 3043 Miraloma Ave., Anaheim, Ca. 92806. Within Santa Ana, the local subscriber office is located at 2020 N. Grand St., Suite 102, Santa Ana, Ca. 92705. The local location allows subscribers to make a payment, return equipment, order new services or make changes to an existing account within the City of Santa Ana. Time Warner does keep local service trucks at the parking lot at this location to assist with timeliness related to field response. Cable Rates The cable rate structure is now based on packages and tiers of different services depending on the individual cable subscriber. The high end of service, entitled, "All the best packages," includes digital Cable, Road Runner internet service and Digital phone service at a cost of $114.95. Subscribers may choose different tiers of service with a standard service still available to residents at a cost of approximately $52.00. Limited basic for cable subscribers is available at the low end cost of $16.94 and includes the first 33 "broadcast" channels. Costs go up when a subscriber upgrades to a digital box and adds on a movie service. Miscellaneous items may also be purchased such as a digital video recorder, digital service tiers, family choice packages, premium services including Spanish programming and other international choices, on -demand pay-per-view services, Hi -Definition sports services, high speed on-line internet, digital home phone service, installation costs, and special equipment costs such as digital receivers, HDTV, cable -cards and remote controls. City Channel Programming Communications Support Group (CSG) completed the 2007 audit checklist for the City of Santa Ana and determined that Time Warner Cable successfully completed the annual programming commitment. A copy of this report has been filed separately with the City Clerk's Office for 2007. Public Access Television Time Warner Cable continues to provide public access television. Public programs are cablecast regionally on Time Warner Cable 95. A public access studio for Santa Ana public access users is provided on the campus of Buena Park High School at 6688 Academy Dr., #401, Buena Park, Ca. 90620. The W