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3. Selected Service Levels for the Microsoft Windows Operating System <br />*The Assured Availability Program Guarantee (the "Guarantee ") is subject to the following additional terms and restrictions: (l) only Systems covered under Assured <br />Availability Plus or Assured Availability Service Level coverage qualify for the Guarantee; and (2) the Guarantee must be selected at time of initial System purchase; <br />and (3) if the qualifying System is covered under the Assured Availability service level, then coverage under the Guarantee is limited to outages caused solely by the <br />Stratus Software, the Stratus Hardware or both; coverage under the Guarantee excludes outages caused in whole or in part by the Microsoft operating system; and (4) <br />the Guarantee is subject to the terms and conditions set forth in the Assured Availability Program Guarantee Addendum. <br />OPTIONAL SERVICES <br />Selected Optional Services (if applicable). You may supplement your selected Service Level coverage by purchasing additional on -site and technical <br />support services offered by Stratus as described above. These services are provided as part of a Service Level and may not be purchased on a <br />standalone basis. <br />IN WITNESS WHEREOF, the parties have agreed to the terms and conditions of this Service Schedule as indicated below. <br />of Santa Ana California <br />Customer <br />By: <br />Name: <br />Title: <br />Date: <br />Stratus Technoloeies Ireland Limited <br />By: >I�lQfl Cll�G3X�� <br />Name: �Idi�1�fU kl -ftZ`1 <br />Title: <br />Date b-h s2 CiC�iJ�' <br />