FAIR HOUSING COUNCIL OF ORANGE COUNTY 2007-08 (26)

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City of Santa Ana Performance Outcome Tracking Please find the activity most closety associated to the service that will be provided and place an "X. next to it then answer the question below. Please note the tracking that is involved with this activity. Place an "X" next to one Activity/ Activity Program City Outcome Tracking Goal HUD Outcome Tracking HUD Goal Fair Housing Provide fair housing service 1. Provide fair housing Number of persons assisted: Accessibility for the Services and ongoing analysis of counseling, education and -with new access to a service purpose of providing impediments to fair housing. enforcement services to -with improved access to a service Decent Affordable 7,000 Santa Ana -where activity was used to meet a quality Housing households_ standard or measurably improved quality, "'S-year goal to be report the number that no longer only achieved by FY 09/10 have access to substandard service X 2_ Annually assess actions Number of persons assisted: Accessibility for the to eliminate impediments to -with new access to a service purpose of providing fair housing. -with improved access to a service Decent Affordable -where activity was used to meet a quality Housing standard or measurably improved quality, report the number that no longer only have access to substandard service Owner- Number of owners assisted Physical safety and comfort Total number of units: Accessibility for the Occupied to rehabilitate their primary will be improved for low -Number occupied by elderly purpose of providing Housing residence for the following and Moderate income -Number of units brought from Decent Affordable Rehabilitation income categories: households by improving substandard to standard condition (HQS Housing -Extremely low Income homes to a level that meets or local code) -Very low Income or exceeds HUD housing -Number qualified as Energy Star -Moderate Income quality standards. -Number of units brought into compliance Special Needs Categories with lead safe housing rule (24 CFR part -large Families 35) -Number of units made accessible for persons with disabilities Describe how you will gather the tracking information, noted above, for that activity. Parameters used to evaluate program success. The proposed program service-delivery goals and objectives are based directly on the most recently completed fiscal year's actual quantity of services delivered, and it is this agency's goal to deliver at least what we propose each year. An increase or decrease in service delivery in the Immediate past fiscal year, results in an increase or decrease in proposed service levels in the next program funding proposal submission. Likewise, a corresponding increase or decrease in the request for funding results, which then becomes the basis to which adjustments for base program cost increases are applied. Internally, program success has, at least, three components. a) whether or not the agency helped resolve the client's housing problem to the client's satisfaction. b) whether or not over 75% of the housing problem presented are resolved by this agency without having to refer them elsewhere, and; c) whether or not we delivered the quantity of services proposed within no less than 95% of that proposed. While the above cost per household is a blended figure of costs associated with fair housing compliance, landlordltenant, and community education activities, it still reflects the very cost effective approach our program offers to address housing related problems in the community. Obviously, households needing assistance for housing discrimination matters require many times more resources than reflected by this figure. However, this means that many landlordltenant problems can be resolved for a very modest sum. Data collected to verify completion of program objectives. Each client contact generates a "callsheet" record, which captures required demographic data and records the nature of services provided. The information recorded is provided by the clients in "self-certification" approach. Agency management constantly evaluates program performance. Individual client service records are entered into a computer database on a daily basis. The database is used to provide data for reports used by the City and HUD to tack program performance. Agency supervisors frequently review service level reports, especially if a deviation appears from the proposed level of services. Finally, fair housing activities and records are monitored directly by HUD, due to our direct receipt of HUD funds for enforcement activities.