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<br />Additional in-house Services: - Consultant has set superior industry standards by <br />having these critical departments in-house for better quality control. <br /> <br />. Customer Service Dept - 24/7 customer service support <br />. Risk Dept. - We oversee all of your transaction activity for greater accuracy in <br />fraud protection. <br />. Terminal Deployment Dept. - All terminal orders are taken care of at our <br />headquarters facility for downloading, testing and shipping. <br />. IT Dept. - For all integration, upgrades, technical assistance and state of the art <br />reporting. <br /> <br />KEY STRENGTHS <br /> <br />Key stregths of Consultant's proposed solution include: <br /> <br />. Project management team with extensive experience in related projects in the <br />public sector. <br />. Proven implementation and conversion methodologies tested and utilized in <br />various public sector projects. <br />. Best of breed electronic payment processing services with a focus on flexible, <br />technology driven payment processing solutions and reconciliatory reporting. <br />. In-house I.T. staff for integration with all prevailing POS technology and software. <br />. Single contact customer support through Consultant with full transaction cycle <br />system access (payment acceptance, payment processing, and depository <br />services). <br />. Visa CISP and PCI Certifications and Compliance. <br />. Offering of multiple payment channels, including over-the-counter, over-the- <br />phone (on-behalf-of), remote terminal, Internet, IVR, and shopping carts. <br />. Transaction and data reporting capabilities, methods, and flexibility. <br /> <br />Authorizing Support <br /> <br />Consultant supports various authorization methods such as Lease line, dial-up, Internet, <br />frame relay, wireless, debit, check guarantee, electronic check conversion, and stored <br />value cards. These payment methods can be processed on a variety of point-of-sale <br />terminals, software, internet or telephone interfaces. <br /> <br />Transaction and Financial Reporting <br /> <br />Consultant's Government Services team can tailor a transaction and financial reporting <br />process to make bookkeeping tasks easier and more efficient, including a 'gateway <br />system' for all the City facility locations that enables the financial services staff to view <br />all activity under one account, by sector or district area, or by individual location - online <br />and in print - while still having all facilities report individually. <br />