25F - JANITORIAL SVCS - Laserfiche WebLink

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4.0 OTHER GENERAL CONDITIONS 4.1 Points of Contact: The Proposer's on-site Supervisor shall be the primary point of contact with the Santa Ana Police Property & Facilities Manager. During times when the Proposer's supervisor is not on-site, the point of contact shall be the Proposer's Agreement Administrator. The on-site Supervisor and Agreement Administrator shall be capable of communicating the English language (read and understand), to facilitate a clear understanding between the Property & Facilities Manager, or designee. The Agreement Administrator, or designee, shall be available via telephone or pager during the Proposer's normal business hours. The Proposer shall provide an emergency telephone number that will be answered 24 hours a day, 365 days each year. The Santa Ana Police Property & Facilities Manager or designee shall have authority to direct the Proposer's performance in matters relating to policy, information and procedural requirements. The Property & Facilities Manager shall also monitor the Agreement and the performance of the Proposer. The Proposer's Agreement Administrator shall be responsible for management and coordination of the agreement and shall act as the administrative point of contact with the City. 4.2 Maintenance Requirements: The cleaning of all facility areas, furnishings, fixtures and equipment covered by this RFP shall be performed in a safe, complete, and scheduled manner for which each item and surface was designed. The work shall include preventive and corrective maintenance, cleaning, inspection, and notification. All services shall be performed in a manner that is minimally disruptive to normal facility operations. The Police Property & Facilities Manager shall approve any shutdown of areas or systems for maintenance in advance. The City reserves the right to seek services from other resources if the Proposer does not respond in the time frames described in the RFP to meet any maintenance work needed. The cost of such alternate services shall be deducted from the City's payment to the Proposer. 4.3 Work Priorities: In performing the work, the Proposer shall consider in priority order, the following items: Occupant safety, which is the safety of staff, visitors, inmates, and other persons at the site. Maintenance to be performed in a high quality manner to provide a clean and healthy workplace all of the time. Proposer's furnished equipment shall be in good working condition at all times. Proposer's furnished cleaning chemicals, supplies, carts, and equipment shall be on-hand at all times to meet the needs of the cleaning staff. 4.4 General Security Requirements: The Proposer shall furnish identifiable uniforms and employee identification cards for their employees. Employees are required to wear uniforms and I.D. cards, in plain view, whenever working on-site. The Proposer, upon request by the Property & Facilities Manager, shall remove from the premises employees who, in the opinion of the Police Department, have exhibited improper conduct or are not 11 25F-13