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APPENDIX A Proposal Response Form (Continued) 6. In the last three years, have any government agencies: (a) Terminated their agreemen# with your firm for cause? X No ^ Yes If yes, explain: (b) Initiated legal action against your firm relating to these services? X No ^ Yes If yes, explain: 7. As the City's EA and Select LAR, can and will your firm provide updated Select and Enterprise Agreement price lists which are complete (as applicable to the City)? X Yes ^ No 8. Provide a description of the services and support that your firm would provide to the City if it is selected to act as the City's LAR for the Microsoft EA. Enrollment aaperwork CompuCom will complete your enrollment paperwork on your behalf; send it to the City for signature, then provide our FedEx account number to assure prompt deliver back to Dallas. This "hands on" management of your enrollment paperwork ensures that your EA is up and running in the shortest possible time. In August 2006 Microsoft announced that CompuCom won the Partner of the Year Award for Operational Excellence at the 2006 Microsoft Partner Program Awards. CompuCom was chosen out of the United States field of top Microsoft Partners ..... MVLS website. SA benefits Manas~ement & Training CompuCom Systems, Inc, shall provide the City of Santa Ana with resource to manage the MVLS website, at no additional charge to the Gity, during the term of this agreement. To contact this resource dial 800-400-9852 x 2 and ask for your Primary Daily Contact: Kendra Lewis. CompuCom Systems, Inc. supports your MVLS website by: • Immediately setting up Admin access on your new enrollment • Inviting the City notices correspondent to the MVLS website • Providing access (and requested access levels) to those City employees designated by the City Notices Correspondent • Providing City Notices Correspondent with a tutorial of MVLS website • Activating Software Assurance benefits on behalf of City. • Providing toll free telephone support for MVLS and SA benefits management • Proving ongoing functions (e.g. creates and issues Training Vouchers; ongoing management of MSDN site, submits contact changes to Microsoft, invites and creates users with appropriate authorization) • Onsite training can be provided by Sam Andrews (your local Microsoft EA Managing Contact) CompuCom initiates Admin access of your new EA within 24 business hours of its activation by Microsoft. The City can expect to be contacted by CompuCom to set an appointment for an online training and ini#ial activation with Kendra Lewis within 48 business hours of activation of your new Microsoft Enterprise Agreement. Page 12 of 17 25L-20