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Periodic onsite Business Reviews Your CompuCom Software Representative can meet with the City's staff on site for periodic onsite Business Reviews of the Microsoft Enterprise License Agreement. In the Business Review your CompuCom Representative can cover: • Purchasing trends • Service levels • Microsoft promotions and new technologies • Assistance with True-Ups • Review SA benefits activation; and much more. The benefit to the City of these regular meetings is: • To ensure that the City is not over purchasing • Is taking advantage of valuable SA benefits (Training Vouchers, Tech Support etc.) and to get the City the help need to activate these benefits if needed • Make sure the True-Up process goes smoothly • Alert the City of Microsoft promotions or benefits that may benefit the City 9. What distingishes your firm from the group of vendors who are approved to act as a LAR for the city's enrollment under the COR/CCISDA master Microsoft Enterprise Agreement? ComauCom helas agencies reduce the cost of procuring and managing software licensing. We do this by applying a consultative approach that takes into consideration your objectives, technology roadmap, product refresh cycles, and procurement process in order to understand how to reduce costs and improve efficiency in this are. CompuCom has a Iona standinq~ relationship with Microsoft in order to benefit our Public Sector customers. • Microsoft Gold Partner, Enterprise Software Advisor & Large Account Reseller • Desktop Deployment Planning Service Partner (DDPS) • Microsoft integration, migration, and deployment expertise • Microsoft Operations Awards 2004, 2005, 2006 & 2007 • Microsoft Partner of the Year Award 2006 • Software Development & Testing Support o One of 4 companies providing staff augmentation resources to Microsoft for software development projects o Support Microsoft, Redmond & Silicon Valley o One of 2 companies providing testing resources to Microsoft ComouCom offers certified Microsoft specialists to assist clients on an as-needed basis • CompuCom ITIQ employs only certified Microsoft licensing specialists. These specialists are available to consult on various licensing program details and coordinate sales and technical resources from Microsoft, as well as to address asset management and licensing compliance. • Two dedicated Microsoft employees are assigned to the CompuCom account to assist with Microsoft issues and to conduct management meetings regarding the direction and progress of the relationship. Page 13 of 17 25L-21