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WMA&M <br />E <br />PARKING CONCEPTS INC. <br />TABLE OF CONTENTS <br />MANAGEMENT PLAN .................. ............................... SECTION <br />Including: Narrative Overview /Management Approach <br />Organization Chart <br />Management Services <br />Key Management Personnel <br />Job Descriptions <br />Uniforms and Photo I.D. <br />Staffing Schedule <br />Deployment of Staff <br />Staffing Contingency Plans <br />Complaint Policy and Procedures <br />Safety Policy <br />Accounting /Cash Handling and Deposit Procedures <br />Sample Reports and Forms <br />Ticket Inventory Control <br />Employee Theft <br />Various Levels of Audit <br />Internal Audit Procedures Manual <br />Sample Monthly Statement <br />Employee Handbook <br />Revenue and Expense Proformas <br />OPERATIONS PLAN ................... ............................... SECTION II <br />Including: Standard Operating Procedures Manual (Draft) <br />Maintenance <br />Security <br />Customer Service <br />Public Relations <br />Staffing <br />FACILITIES IMPROVEMENT PLAN ......... ............................... SECTION III <br />Including: Timeline Plan for Improvements <br />TRANSITION AND IMPLEMENTATION PLAN ............................... SECTION IV <br />GENERAL IMPROVEMENTS /RECOMMENDATION PLAN ..................... SECTION V <br />OPERATOR QUALIFICATIONS ........... ............................... SECTION VI <br />Page 1 of 2 <br />EXHIBIT B <br />So ty pf td Ana <br />130.10rr n Ora no a cou my <br />