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OCTA Policy and Procedure <br />Exchange <br />Pass exchange will be considered when the passes were purchased from OCTA more than <br />30 days previous and remain unsold (purchase means OCTA received a check more than <br />30 days prior to request) and the distributor has a proven ability to sell or distribute the <br />requested pass types. <br />Refunds <br />Pass refunds are only granted when a Pass Seller's Agreement terminates and then only <br />applies to passes for which OCTA received payment in full more than 30 days before <br />request. Refunds are issued minus 5% the retail value. <br />Pass Types <br />Bus passes offered by OCTA are designed to provide value to the riders. As a distributor of <br />these passes, it is your responsibility to make sure the pass you provide to a bus rider is a pass <br />that may be used by the customer. Regular passes do not require any eligibility for use <br />however, some passes are specific to certain routes. Passes for youths, seniors, or persons <br />with disabilities have eligibility requirements that must be met and/or documented. If a pass is <br />sold to a customer who does not have acceptable ID, that customer will not be able to use the <br />pass when boarding the bus. <br />Senior/Disabled Pass <br />Patrons 65 years or older must provide documentation verifying their age including the <br />following: <br />- DMV Driver License or Senior ID card, <br />- Red, white and blue Medicare card <br />- An OCTA reduced fare photo identification card <br />Persons with disabilities must provide verification of their disability. Acceptable verification <br />includes: <br />- Red, white and blue Medicare card <br />- OCTA reduced fare photo identification card or a disabled identification card from <br />another transit agency <br />- Service-connected Veteran identification card <br />- Braille Institute identification card <br />- DMV Disabled Placard <br />- ACCESS eligible OCTA reduced fare photo identification card <br />Youth Pass <br />Children under 7 years old may ride free when accompanied by an adult. Passes for <br />children ages 7 - 18 are available at a discounted rate when purchased as a 30-Day Pass <br />or a Summer Youth Pass that is good from June 1 to August 31. <br />Express 30-Day Passes <br />There is a OC Express 30-day pass for routes that <br />Express 30-day pass for routes that operate between <br />County, and Los Angeles. These passes provide ar <br />travelers. <br />operate with limited stops and an <br />points in Riverside County, Orange <br />excellent value to longer distance <br />Page 3 of 5 <br />