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Exhibit B Contract #: 4. It should be noted that per WIA regulations, an individual may enroll in training services prior to the award of a Pell Grant as long as the case manager assures that the Pell Grant has been applied for and has evidence of documentation in the case file. 5. All effort should be made to obtain OJT for Demand Occupations falling within OCWIB's industry clusters. K. Supportive Services Coordination: The Contractor shall coordinate and manage the provision of supportive services to WIA registrants, subject to limitations in the Act. Supportive services shall include, but are not limited to transportation, clothing, childcare and other costs that may be a barrier to an individual's job search, training or placement. Supportive services shall only be issued after a need has been identified and when no other funding is available to pay for such services. The Contractor is responsible for managing the provision of supportive services in as cost efficient manner as possible to ensure fair distribution and non-duplication of resources and services. L. Job Placement: The Contractor shall provide job listings and referrals to assist core services customers with finding a job in coordination with the Employment Development Department (EDD) and other partner-funded staff. The Contractor shall provide more intensive job placement assistance to each customer that advances to intensive and training services. This may include coordinating with a local education agency's placement staff if the customer is enrolled in training at that institution, providing job leads, specific job development and job matching. All efforts are to be made to place participants in a Demand Occupation falling within OCWIB's industry clusters. M. Job Retention and Follow-Up Services: Retention and follow-up services are pivotal to the employment success for customers and the attainment of the performance standards for the Santa Ana W/O/R/K Center. Performance standards shall be defined in Exhibit C of this Agreement. 1. After job placement, the Contractor shall assist the WIA registered customers and their respective employers with job retention. Follow-up services, including counseling regarding the workplace, shall be made available for a minimum of twelve-months after the first day of employment, as appropriate. 2. Follow-up services/activities are provided to ensure that customers who have exited overcome any problems that may arise during this critical period and to ensure further progress toward long-term employment and self-sufficiency. This should be accomplished by monthly follow-up with the customer and possibly the employer. 3. During the retention period, the Contractor must ensure that the customer remains employed and if they lose their job during this time, shall immediately work with the customer so they can secure new employment. Case Managers shall provide one-on-one counseling during follow-up contacts that will focus on identifying and eliminating any barriers that may be preventing a customer from successfully retaining a job and encourage customers to attend the workshops related to specific methods for retaining employment, enhancing skills and fostering self-sufficiency. 4. Contractor shall document in the customer's file employment in the first, second and third quarter after exit through one of the following sources: UI wage records, WRIS, supplemental data sources as defined in TEGL 17-05 or through the State of California's management information system. IV. PERFORMANCE 2~ D f45