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(d) Interface Updates. Abbey Group will provide updates to interfaces provided under the Master Contract when such requirements or modifications require a modification to the Source Code relating to any Covered Application and are necessary for the proper performance of the Covered Applications. Interface updates required by changes in third-party contractors or changes in software provided by others are subject to additional charges. (e) Updated Forms, Reports and Data Fields. Abbey Group will provide SAPD application and interface updates to any State or Federal forms that impact the operation of any Abbey Group application, either directly or via interface, including State or Federal Department of Justice or Department of Corrections forms. This requirement is limited to the interfaces and form provided under the Master Agreement. 2.2. Additional Support Options. The Client may request information regarding the Additional Support Options currently available from the Abbey Group Account Manager. The terms and conditions for each Additional Support Option shall be set forth in a separate exhibit which, upon payment of the required annual fee for such Additional Support Option, shall automatically become part of this Agreement and shall be subject to the terms hereof. 2.3. Enhancements. From time to time, the Client may request Abbey Group to provide under this Agreement services and materials to furnish, install and implement an Enhancement. The installation and implementation of such Enhancement shall be provided, at Abbey Group's option, on a fixed-quote basis with payment milestones or on a time and material basis at Abbey Group's then current technical service rates plus all related travel, per diem and other expenses invoiced as incurred. No Enhancement shall be provided under this Agreement unless (a) this Agreement is amended as necessary or appropriate to include the Enhancement Terms relating to the Enhancement; (b) the Enhancement Terms are attached to this Agreement as a new exhibit and, except as specifically set forth therein, are subject to the terms hereof; (c) the Enhancement Terms include terms regarding final acceptance of the Enhancement; (d) the Enhancement Terms provide that, upon final acceptance of the Enhancement, Exhibit 2 to this Agreement shall be amended to include the Enhancement as a Covered Application subject to the Client's payment of any necessary additional support fees relating to the Enhancement; and (e) the Enhancement Terms provide that, upon final acceptance of such Enhancement, the Software License Agreement shall be amended as necessary or appropriate to grant to the Client the appropriate rights to use the Enhancement, subject to payment in full of all amounts due under the Enhancement Terms. 2.4. Out of Scope Services. From time to time, the Client may request Abbey Group to provide under this Agreement certain Out of Scope Services. Abbey Group shall be under no firm obligation to perform any Out of Scope Services, but shall undertake to make a good faith effort to perform such services to the extent that it is capable of doing so without substantially interfering with its other obligations under this Agreement or with its obligations to its other customers. Any Out of Scope Services shall be provided, at Abbey Group's option, on a fixed-quote basis with payment milestones. 3. Term The term of this Agreement shall commence on the Effective Date and shall continue in effect until terminated in accordance with its terms. 4. Fees and Payment 4.1. Annual Support Fees (a) Basic Support. The Client shall pay an annual fee for Basic Support for each of the Covered Applications. The amount of such annual fee shall be set forth on Exhibit 2 attached hereto Exhibit F March 9, 2006 Page 2 Master Support Agreement 25E-3