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and incorporated herein by this reference and shall be paid upon the expiration of any Warranty Period applicable to such Covered Application and, thereafter, on each Payment Date during the term of this Agreement. (b) Priority 1 Error Correction. Abbey Group's Customer Support Center will commence diagnostic/problem resolution activities immediately upon its receipt of a Priority 1 Error report. Abbey Group will respond with as many qualified and knowledgeable representatives as necessary immediately after notification by the Client to remedy a Priority 1 Error. Abbey Group's representatives will furnish uninterrupted, continuous efforts or a plan acceptable to the Client to remedy the Priority 1 Error on an emergency basis. During this time, Abbey Group's representatives will provide status reports to the Client's Technical Coordinator until the Priority 1 Error is remedied. If the Priority 1 Error is not remedied within twenty-four (24) hours of its initial report, Abbey Group will take all measures necessary to restore the System or the major subsystem to operation, including sending technical support personnel to the Client's installation site(s) immediately, and any other actions necessary to return the System or a major subsystem to service as quickly as is practicable. (c) Additional Support Options. The Client shall pay a fee for any requested Additional Support Options. The amount of such annual fee shall be set forth on the exhibit pertaining to such Additional Support Option and shall be paid on or prior to the commencement of any services relating to such Additional Support Option and, thereafter, on each Payment Date during the term of this Agreement unless such Additional Support Option has been discontinued in accordance with Section 2.2 hereof (Additional Support Options]. 4.2. Annual Adjustments. The fees payable pursuant to Section 4.1 hereof [Annual Support Fees] may be increased on an annual basis by an amount which shall not exceed the increase in the Consumer Price Index, All Urban Consumers (base year 1982-84=100) for U.S. City Average, but in no case more than five percent (5%). Any such increase shall become effective on the next occurring Payment Date. 4.3. Invoices. Invoices for the annual or annual fees required pursuant to Section 4.1 hereof [Annual Support Fees] shall be payable on or prior to each Payment Date during the term of this Agreement. All other invoices issued hereunder shall be payable within thirty (30) days of receipt unless otherwise specifically provided therein. 4.4. Consequences of Late Payment. Failure to pay any amount owing hereunder when such amount is due, notwithstanding the provisions identified in Section 4.1(b), shall constitute a material default under this Agreement and could result in the termination of this Agreement or all or part of the Basic Support or any Additional Support Option. The Client shall reimburse Abbey Group for all collection fees, including reasonable attorneys' fees and expenses, incurred by Abbey Group in connection with the collection of any amount owing hereunder. 5. Client Responsibilities 5.1. Technical Service Requests. The Client shall provide all information requested by Abbey Group necessary to complete its Technical Service Request Form for each request for technical services, whether under this Agreement or otherwise. 5.2. Remote Access. The Client shall install and monitor during the term of this Agreement adial-up modem and any other networking equipment specified by Abbey Group to provide Abbey Group remote access to the System. Abbey Group shall not be responsible for any costs relating to the installation, maintenance and use of such equipment and all associated telephone use charges. Abbey Group shall use the data connection solely in connection with the provision of its services hereunder. The Client shall Exhibit F March 9, 2006 Page 3 Master Support Agreement 25E-4