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25E - AUTOMATED BOOKING
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25E - AUTOMATED BOOKING
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Last modified
1/3/2012 4:33:05 PM
Creation date
2/27/2008 1:33:50 PM
Metadata
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City Clerk
Doc Type
Agenda Packet
Item #
25E
Date
3/3/2008
Destruction Year
2013
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6.1. Failure to Observe Obligations. Basic Support provided hereunder is expressly <br />conditioned on the observance of the responsibilities of the Client set forth in Section 5 hereof. <br />6.2. Erroneous Reported Problems. If Abbey Group performs diagnosis of erroneously <br />reported problems, with client authorization, the Client may be charged for such services at Abbey Group's <br />then current technical service rates. <br />6.3. Failure of Remote Access. If the Client fails for any reason to provide remote <br />access to the System as required by Section 5.2 hereof [Remote Access], Abbey Group will, at the Client's <br />request, provide on-site services to correct an Error to the extent otherwise required hereunder and will <br />charge the Client for such services at Abbey Group's then current technical service rates. <br />6.4. Unauthorized Modifications. Abbey Group is under no obligation to correct any <br />Error in any of the Covered Applications if the Error is due to a modification or alteration to such Covered <br />Application in violation of the terms of the Software License Agreement or relates to any portion of such <br />Covered Application that has been affected by software not developed or installed by Abbey Group. Abbey <br />Group is under no obligation to correct any problems caused by any modification or alteration to any <br />component of the System or to the System Configuration in violation of the terms of this Agreement or <br />caused by software or hardware not developed and installed by Abbey Group. <br />6.5. Unauthorized Use. Abbey Group is under no obligation to correct any Error in any <br />of the Covered Applications or any problems with any other component of the System if such Error or other <br />problem is caused by (a) accident, neglect, misuse or abuse on the part of any party other than Abbey <br />Group; (b) is due to exposure to conditions outside the range of the environmental, power and operating <br />specifications provided by Abbey Group; or (c) use of any of the Covered Applications or any other <br />component of the System for any purpose other than that for which it was originally acquired. If requested by <br />the Client, Abbey Group will provide technical support services to resolve such problems pursuant to Section <br />2.4 hereof [Out of Scope Services] and will charge the Client for such services at Abbey Group's then current <br />technical service rates. <br />6.6. Third-Party Products. Abbey Group shall have no responsibility for correcting or <br />resolving any errors, defects or failures in any Third-Party Products. Abbey Group's only obligation with <br />respect to such Third-Party Products is to assist with the coordination of support services with the <br />appropriate third-party vendor to the extent such support services are available to the Client. <br />6.7. Third-Party Product Compatibility. Abbey Group shall have no responsibility for <br />any Third-Party Product provided and installed on or integrated into the System by any party other than <br />Abbey Group without Abbey Group's prior written authorization, including but not limited to responsibility for <br />the installation and integration of any such Third-Party Products, the condition, operation and performance of <br />any such Third-Party Products, the compatibility of any such Third-Party Products with the Covered <br />Applications, and any impact any such Third-Party Products have on the overall operation or performance of <br />any of the Covered Applications or any other component of the System. If requested by the Client, Abbey <br />Group will provide technical support services pursuant to Section 2.4 hereof [Out of Scope Services] to <br />resolve any operation or performance problems relating to any of the Covered Applications or any other <br />component of the System caused by any such Third-Party Products or to assist with the integration of any <br />such Third-Party Products with or into any of the Covered Applications or any other component of the <br />System. Abbey Group will charge the Client for any such services at Abbey Group's then current technical <br />service rates plus all related travel, per diem and other expenses invoiced as incurred. <br />// <br />// <br />Exhibit F March 9, 2006 Page 5 <br />Master Support Agreement <br />25E-6 <br />
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