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run appropriate tests following each remote access as requested by Abbey Group, subject to prior notification <br />of such requirement. <br />5.3. Physical Access. The Client shall provide Abbey Group with physical access to the <br />System at any time during normal business hours, subject to County authorization. After normal business <br />hours, the Client shall ensure that one of the Technical Support Coordinators designated under Section 5.11 <br />hereof [Technical Support Coordinators] can be reached by phone or pager to (a) provide physical access to <br />the System within two (2) hours of Abbey Group's request for such access, and (b) remain on-site until Abbey <br />Group determines that there is no longer a need for physical access. <br />5.4. Error Reproduction. Upon detection of any Error in any of the Covered Applications, <br />the Client shall provide Abbey Group a listing of output and any other data, including databases and back-up <br />systems, that Abbey Group may reasonably request in order to reproduce operating conditions similar to those <br />present when the Error occurred. <br />5.5. Maintenance and Back-Ups. The Client shall ensure that maintenance and back-up <br />activities relating to the Covered Applications and the System, including without limitation backing up <br />databases and journal logs, purging out of date records and running reports and performing diagnostics as <br />requested by Abbey Group. <br />5.6. Data Input. The Client shall update and maintain the input data as may be required <br />by Abbey Group for satisfactory operation of the Covered Applications, and be responsible for the accuracy <br />of all Client-provided data. <br />5.7. System Security. The Client shall ensure that the security of the System conforms in <br />all respects to the state-mandated law enforcement telecommunications requirements. The Client shall ensure <br />that no workstations have access to the Covered Applications other than those licensed by Abbey Group to <br />access the Covered Applications and that such access is limited to only those TCP/IP addresses and TCP/IP <br />service ports identified by Abbey Group required to support such workstations. <br />5.8. Authorized Client Representative. The Client shall designate a single individual to <br />act as the Client's authorized representative for purposes of this Agreement (the "Client Representative"). Such <br />individual (a) must be authorized to act on the Client's behalf with respect to all matters relating to this <br />Agreement; (b) shall ensure the Client's compliance with its responsibilities under this Agreement; and (c) shall <br />coordinate appropriate schedules in connection with Abbey Group's services under this Agreement. The Client <br />may change the individual designated hereunder by providing Abbey Group advance written notice. <br />5.9. Technical Support Coordinators. The Client shall designate an individual to act as <br />the Client's technical support coordinator (a `Technical Support Coordinator"). The Client shall ensure that, at <br />all times, a Technical Support Coordinator is available (a) to screen operational assistance calls and handle <br />operational problems, where appropriate; (b) to provide access to the System; (c) to provide on-site technical <br />assistance as required by Abbey Group to aid Abbey Group in performing its services hereunder; and (d) to <br />review all Monthly Status Reports delivered hereunder and, if required, provide Abbey Group with required <br />direction regarding recommended preventative maintenance activities. <br />5.10. Operations Review. The Client shall meet with Abbey Group as may be reasonably <br />requested to discuss operational issues and the status of the Covered Applications and the other components <br />of the System, and as required to provide timely responses to issues identified by Abbey Group related to <br />maintenance of the Covered Applications or the other components of the System. The Client shall ensure that <br />key personnel designated by Abbey Group participate in the operations review process. <br />6. Exclusions <br />Exhibit F March 9, 2006 Page 4 <br />Master Support Agreement <br />25E-5 <br />