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LB/ Reports: <br />"Lawson has included 400 hours, not including the hours for the LBI <br />workshop, for development of LBI reports." <br />The 400 hours identified in RFC #1 are allocated for the direct creation of LBI <br />reports and other deliverables to be used in production. This includes crystal <br />reports, smart notifications and dashboards. The assumption is this effort will <br />be split equally between the City and Lawson and the City will also contribute <br />400 hours to this effort. The actual reporting tasks that Lawson will focus on <br />will be mutually agreed upon by the City and Lawson. Lawson assumes the <br />majority of the 400 hours will be spent creating custom reports, rather than <br />smart notifications and/or dashboards, however, this is not a requirement, <br />and Lawson's Project Manager will work with the City to determine the best <br />use of our combined resources. <br />5. Stress Testing. Stress testing is an area of importance to the City, and <br />Lawson's response to this request indicated this was not included in your <br />proposal. Please discuss how you plan on benchmarking the performance of the <br />ERP system once it is live and meeting acceptable response times. <br />Lawson Response: <br />Lawson's Performance Technology Center is a department dedicated to stress <br />testing and benchmarking Lawson software on a variety of hardware and <br />operating system platforms. These tests provide insight into the performance <br />characteristics of the various components of the system, allowing Lawson <br />developers to tune the architecture to increase performance. These benchmarks <br />also provide reference points for expected performance levels resulting from <br />different usage loads on different platforms. <br />With respect to testing tools, internally Lawson utilizes a number of testing and <br />monitoring tools including those that are commercially available, such as Load <br />Runner from Mercury Interactive, as well as testing tools that have been <br />developed in house. Lawson's commitment to performance testing and the <br />benchmarking process can be seen through its involvement in Mercury's <br />Benchmark Alliance Partner Program as well as through Lawson's adherence to <br />aspects of the Capability Maturity Model Integrated (CMMI) development <br />methodology from the Software Engineering Institute (www.sei.cmu.edu). <br />Customers may utilize any number of commercially available testing tools to test <br />their Lawson solution for the purposes of tuning their specific implementation. <br />It is assumed the City will complete a server sizing prior to procuring hardware. <br />The server sizing will be based upon the response time required by the City for <br />the specific user counts and transaction volumes estimated by the City and <br />compared with other Lawson clients of comparable size and product mix. The <br />server sizing is based upon performance benchmarks described above. <br />Should the City desire, Lawson's performance testing team will be available to <br />conduct a performance audit. This audit, which is not included in the services <br />estimate, is available for $2,000. A description of the performance audit and <br />related deliverables is included in this response as Attachment 4 of this <br />clarification response. <br />Lawson Software - Confidential 26 <br />