Laserfiche WebLink
Resume Sample Project Manager <br />Systems ft Software, Inc. <br />Professional Background <br />Summary <br />Extensive Project Management experience in the software, service delivery and utility sectors. <br />Results- oriented leader who consistently produces outstanding client satisfaction, manages projects and <br />resources to budget, and builds and mentors implementation teams. <br />Related Experience <br />FOC Consulting /Utility Solutions Product Consultant <br />Independent Project Manager and Software Consultant for various North American utilities. <br />Responsible various aspects of the project lifecycle including: business process analysis and requirements <br />gathering, software testing, detailed design analysis and contract management. <br />Trained users on SPL's CorDaptix CIS solution. <br />Trained users on Utility Solution's InSite CIS solution. <br />Orcom Solutions, Inc. Senior Project Manager and Project Specialist <br />- Completed 7 full lifecycle implementations with exceptional client satisfaction ratings. Each implementation <br />was completed on time and on budget. Clients became reference sites for future sales initiatives. <br />Contributed to additional projects, including turn around projects which were initiated but struggling. <br />Developed a specific Orcom project implementation methodology. <br />Reduced implementation timeframe from customary 24 months down to 4 months. Examples include: Citizens <br />Arizona Gas and Sierra Pacific California - both of which stayed within budget. <br />- Worked closely with clients to tailor and implement the most beneficial software solution. Weighed <br />alternatives and balanced resources and schedules to meet the client's requirements within scope and budget, <br />utilizing PMBOK standards. <br />- Responsible for project planning, development, and tracking - reflecting both the signed contract and unwritten <br />verbal understandings. <br />Built and mentored teams, including client staff and operational staff located in a satellite call center. <br />Planned, developed and managed multiple projects simultaneously including mentoring junior project managers <br />and consultants. <br />- Responsible for resource management, contract development and interpretation, negotiations, project change <br />control, budgets, standards, schedules, client relations, post go live issues, delivery quality and customer <br />satisfaction. <br />- Built a mutually beneficial team with the client, evidenced by repeated requests from clients to serve as the <br />project manager on their next project. <br />- Supported sales initiatives with specific plans projecting costs, resource requirements, and timeframes. <br />Oregon Department of Fish ft Wildlife Customer Service <br />- Coordinated effort with IT department and the State's lottery vendor (GTECH) to develop, test, install, train <br />and support over 900 licensed agents in the debut of the first computerized state game licensing system in the <br />nation. <br />Assisted with the cost benefit study to prove feasibility and cost savings. <br />Managed various staff composed of professional and temporary employees responsible for daily system <br />maintenance, customer service, technical assistance, hardware /software installation, and ongoing training. <br />- Administered board hearings, developed legislative proposals, delivered presentations before state <br />commissions, administered appeals before the State Supreme Court. <br />Education / Certifications /Memberships <br />Oregon State University <br />- Bachelor of Science <br />Canadian Information Process <br />Technical Certificates: <br />Lawson Software - Confidential 39 <br />