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Trainer <br />Systems Et Software, Inc. <br />Professional Background <br />Sungard, HTE, Inc. - Lake Mary, FL <br />Application Specialist / Software Trainer <br />Presenting and training software to municipalities and government agencies <br />Developed training material on an as needed basis <br />Responsible for software implementation process and ensuring all necessary deadlines were met <br />Interacted with city to ensure requirements were met based on city ordinances and regulations <br />Interfaced with all levels of users and technical groups to analyze, document, and adapt customized software to <br />daily business practices <br />- Created comfortable, working relationships with clients to ensure success with software applications and all <br />other interface applications utilized <br />Previous Experience <br />Caribbean Utilities Company, Ltd. - Grand Cayman BWl <br />Software Consultant <br />Managed the conversion and implementation process of H.T.E. Et RCG application systems <br />Interviewed end users regarding policies and procedures to enhance the efficiency of the applications <br />Ensured software was set up to meet the needs of CUC, Ltd. <br />Responsible for development of technical documentation and curriculum for several H.T.E. software <br />applications including: Customer Information Systems, Work Orders, Cash Receipts <br />Conducted thorough training and practice sessions for Customer Service Department <br />Assisted IT department by troubleshooting system issues using AS400 functional commands and queries <br />Education /Certifications /Skills <br />University of Central Florida - Orlando, FL <br />- Master of Business Administration <br />University of Central Florida - Orlando, FL <br />- Bachelor of Science - Secondary Mathematics Education <br />Technical Skills <br />- Microsoft Office, AS400 commands and queries, Utility billing software <br />Lawson Software - Confidential 48 <br />