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PRODUCT ORDER FORM <br />Lawson Software Customer Agreement <br />This Product Order Form ( "POF ") is part of the Customer Agreement and is governed by the Lawson Master Terms and Conditions previously signed by Lawson and Customer (or their respective affiliates) and in <br />effect and is entered into by the Lawson Group company(s) named below and the "Customer" identified below (collectively "the Parties "), and is effective as of the date signed by Lawson ( "Effective Date "). <br />Customer Name: <br />Address: <br />City: <br />State/Zip or Province/Postal Code: <br />Country: <br />City of Santa Ana <br />20 Civic Center Plaza 8th floor <br />Santa Ana <br />California, 92701 <br />USA <br />SECTION 1.0 - PRODUCT ORDER FORM DEFINMONS AND TERMS <br />The definitions and terms below supplement the definitions and terms contained in the Lawson Master Terms and Conditions. <br />Definition updates applicable only to prior agreements: Any prior references to "Client" also mean "Customer "; any prior references to "Support" also mean "Maintenance ", any prior <br />references to %SP" also mean "LMP" (Lawson- Maintained Product) and if not defined in the prior agreement "Documentation ", "Products ", and "Software" shall have the meaning set <br />forth in Sections (a) through (c) below. <br />(a) "Documentation" means all help screens or other documentation describing the operation of the Software, which are delivered (in printed or electronic form) with the Software by Lawson or a <br />Third Party, any subsequent updates, supplements and new versions of that documentation provided to Customer by Lawson under the Product Warranty or Maintenance or by a Third Party, <br />and any copies of that documentation. Documentation excludes all advertising, marketing materials, requests for proposal, proposals, demonstration materials and other promotional <br />information. <br />(b) "Products" means the Software and Documentation. <br />(c) "Software" means the software and media described in a POF (in source code and /or object code as specked in a POF), any repairs, replacements, upgrades, updates, enhancements and <br />new Releases provided by Lawson to Customer under applicable Maintenance or provided by a Third Party to Customer, and any copies of that code, excluding any Limited Offering software <br />that is listed in an Order Form as not being a "Product." <br />1.0.1 "LMP" or Lawson - Maintained Products are defined in Section 1 of the Lawson Master Terms and Conditions. <br />1.0.2 "MCPU" means "Maximum Central Processing Unit" the maximum number of central processing units which make up the hardware platform(s) on which the Software designated below as <br />"MCPU" may be installed. Server address, hardware manufacturer and model number, operating system and its release required as well as database and its release level for the hardware <br />platform on which the Software is to be installed, must be listed in section 2.0 B of this Product Order Form. <br />1.0.3 "MGU" means "Maximum Generic Users" the maximum number of individuals that may be authorized by the Customer to use the Products designated below as "MGU ", regardless of whether <br />the individual is actively using the Product at any given time. The actual number of Generic Users include all individuals using any of the speck Products designated below as "MGU ". <br />1.0.4 "MSU" means "Maximum Specific Users" the maximum number of individuals that may be authorized by the Customer to use each specific Product designated below as "MSU ", regardless of <br />whether the individual is actively using the Product at any given time. <br />1.0.5 "MT" means "Maximum Transactions" the maximum number of transactions per period for each Product designated below as MT, independent of the number of users (e.g. the number of <br />invoices per year). <br />1.0.6 "MUC" means "Maximum Users Concurrent" the maximum number of persons authorized by Customer ( "Users") to be the number of peak simultaneous Users running any on -line program <br />within an application, designated below as "MUC ". <br />1.0.7 "MUN" means "Maximum Users Named" the maximum number of Users designated by Customer for each Product designated below as "MUN ". <br />1.0.8 "MUS" means "Maximum Users Seats" the maximum number of Customer Group's workstations on which the Products may be installed, designated below as "MUS ". <br />1.0.9 "No LMP" means a Product that is not Maintained by Lawson. (Customer may elect to purchase at Customer's expense from the applicable Third Party available maintenance for the Third <br />Party Products specified in a Product Order Form as "No LMP "). <br />1.0.10 "S" means source code is delivered with the Product. <br />1.0.11 "LO" means "Limited Offering ". <br />1.0.12 The License Tenn for the Products listed in this Product Order Form is perpetual. <br />SECTION 1.1 - MAINTENANCE LEVEL <br />The standard maintenance level is Total Care Bronze as defined in the Support Operations Handbook. Unless Customer chooses Total Care Silver, Customer's maintenance level is Total Care Bronze. <br />All Products licensed under the Agreement must have the same maintenance level. <br />eSILVER (as defined in the Support Operations Handbook) <br />GOLD (as defined in the Support Operations Handbook and applicable Gold Services Order Form) <br />PRODUCT ORDER FORM <br />S­,; M3 North America <br />R—d 16N -2007 EAMPOFFInel.ds Page 1 of 4 <br />