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STATEMEI~TT OF WORK In order for the ROI study to be meaiungful, it needs to carefully study the relevant data and present objective results in a reader friendly format. The resulting document will be utilized by the WIB members and staff to communicate the effectiveness of the workforce investment system in Santa Ana to elected officials both locally and in Washington DC and to the general public. The ROI study will become a imarketing tool designed to evaluate the cost effectiveness of this system and provide an objective evaluation of the services offered by the One-Stop. Tl>is ROI study will need to reviev,~ and analyze various types of data gained by surveying a sample of customers who have visited the One-Stop to look for either work or training between the period of July 1, 2007 through June 30, 2008. Each customer utilizes the One-Stop and its resources to varying degrees and with varying results and comes away with impressions of those services. Some customers will utilize the One- Stop's services several times before gaining employment while. others may only visit once with varying degrees of satisfaction. It is these complexities that the WIB wants the ROI study to focus on in Phase III. The One-Stop of~ers a multitude of services provided by different partners as mandated by the Workforce Investment Act as well as each partner's own rules and regulations. Some of the partners at the One-Stop include: the State Employment Development Department, the Department of Rehabilitation, Orange County Social Services Agency, Goodwill Industries of O.C., and Santa Ana College. Services provided at the One-Stop include, but are not.limited to workshops, access to job orders via computer, postings on the job order board, want ads, usage of computers for job search, resume preparation and email access, and use of copy and fax machines. These services are provided to assist uiuversal access customers. in obtaining employment with very little staff help needed. If unfamiliar with the operations at the One-Stop proposers may visit the WORK Center for a tour of the universal access services. Contact Gus Chamorro at 714-565-2629 to make arrangements. Tile One-Stop has a database, which includes the names, addresses, and phone. numbers of all the customers who used the One-Stop during the study period. Customers without phone numbers will be deleted -from the study. Additionally, the One-Stop will attempt to obtain base wage data for the sample selected that will provide the contractor with wages that can be used to evaluate pre-employment and post-employment wages of the selected customers during the study period. However the contractor should make every attempt to obtain said wage information directly from the customers. d 25N-20