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Table of ~or~tents <br />..............:........................ 2 <br />.. <br />... <br />I. Information Regarding Complaints ............................. ................. .............................. 2 <br />A. Nondiscrimination and Equal Opportunity Complaints .........................•• <br />...:................ 2 <br />......................... <br />............ <br />1. Policy Statement .................................. <br />........................... 3 <br />............ <br />............ <br />....................... <br />2. Civil Rights .......................... <br />................................ 4 <br />. ....... <br />........ <br />.......... <br />3. Nondiscrimination Laws un er ~•••:•~ _ <br />taint .. .................. <br />. .............. <br />4. How to File Your omp ••••~~•• <br />. . ............................... <br />................. <br />B. Criminal Complains ................... <br />II. General Procedures for Handling Non-Criminal Violations of the Act ........................• <br />....... 8 <br />..................... <br />III. Procedures for Handling Complaints at the SDA Level .............•••••••-•••••~~~~~~~~ 13 <br />...................................... <br />... . <br />IV. Pracedures for Handling Complaints at the State Leve .....•~• •••• 15 <br />V. Procedures for Handling Discrimination Complaints by Participants ..................•.• •• <br />............... 16 <br />VI. Procedures for Handling Handicap Complaints by Participants .................... • • • • • • ~ •• <br />.... 18 <br />.................... <br />GLOSSARY OF WIA TERNS .................... <br />1 <br />25N-43 <br />