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<br />EXHIBIT A <br /> <br />General Terms <br />To be eligible for Omega support services, users should be aware of, and adhere to the following <br />terms: <br /> <br />I. You must register each software installation with The Omega Group. The Project <br />Manager will assist with software registration. <br /> <br />2. The Omega Group provides technical support for Omega software and/or the data import <br />interface only. Specific items not included under technical support are provided below <br />(Section: Limitations). <br /> <br />3. The initial Omega software application implementation and installation must be <br />performed by an Omega Project Manager. This requirement assures that telephone <br />support, future software service packs, and major version upgrades can be administered <br />effectively. <br /> <br />4. The Support Program must be renewed annually, to continue support services. <br /> <br />5. Terms are subject to change without notice. <br /> <br />6. Should there be a lapse in the support services, all past due fees must be paid to restart <br />service. <br /> <br />Limitations <br />Users should be aware of the following limitations regarding support services: <br />I. Omega's technical support is limited to unmodified Omega software technology. <br /> <br />2. Technical support is not a replacement for training. Customized training is available from <br />Omega at an additional cost. <br /> <br />3. Technical support does not include advanced customization and/or additional <br />development of the Omega application. These services can be provided for additional <br />cost. <br /> <br />4. The Omega Group does not provide technical support for applications that may interface <br />with Omega software. <br /> <br />5. The Omega Group's Maintenance Program is not a replacement for ESRl's software <br />Maintenance Program and does not include costs for ESRI's ArcView andlor ArclMS. <br /> <br />6. The Maintenance Program enables free software upgrades to existing applications, if the <br />upgrade requires no more than 12 hours of Omega staff hours to fully implement. All <br />Upgrades that require more than 12 hours of Omega staff hours are subject to cost <br />considerations. All upgrades where Omega staff hours are performed at the client site are <br />subject to cost considerations. <br />