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<br />7. The Maintenance Program enables free software upgrades to applications in <br />development, and is subject to Limitation 6 above. Client acknowledges that software <br />upgrades may require additional service time to implement, and may impact the <br />installation, training. and project completion dates. <br /> <br />8. The Maintenance Program includes toll free technical support, minor software upgrades. <br />and discounted major version upgrades for one (I) year. The Omega Group plans to <br />perform minor version upgrades approximately once a year. These upgrades will both <br />enhance the usability of the software as well as add additional functionality, especially in <br />the area of analysis tasks. <br /> <br />9. Enhancements to Omega software may be patches that can be downloaded from our <br />website, or may require The Omega Group to send updated software versions via the <br />mail. Notifications of updates are communicated to the client either by telephone or E- <br />Mail. <br /> <br />10. In the event of serious data loss at the client site, The Omega Group will assist as <br />resources permit, but will not be responsible for rebuilding the application and data files. <br />The Omega Group may have copies of the client's application files stored at our offices <br />and acquired during the application building and testing, however this data is limited to <br />the extractions or samples received during the application development and quickly <br />becomes out-of-date. If services are needed, The Omega Group may provide services at <br />an additional charge for time. materials, and travel. <br /> <br />Support Hours <br /> <br />Technical support phone hours are during the days of Monday through Friday. Support is not <br />available during the weekend. All calls should be directed to (800) 228-1059 or email requests to <br />S upport(w,theOmegaQTOllo.com. <br /> <br />Pacific Standard Time 7:00 AM 5:30 PM <br />Mountain Standard Time 8:00 AM 6:30 PM <br />Central Standard Time 9:00 AM 7:30 PM <br /> <br />It is Omega's intent to respond to all technical support requests within first hour of request during <br />normal business hours. Omega will make every effort to resolve issues at the time of the call from <br />the client. Pending on the scope and the nature of the technical issue. resolution may take time. <br />