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TRANSITION PLAN <br />Bell Building Maintenance Company integrates its service seamlessly to a new client's work <br />environmental through complete planning and failsafe implementation. We understand the <br />importance of our clients' work, and we strive to minimize initial interruptions and to exceed our <br />client's performance expectation by administering detailed transition plan and by fine tuning our <br />service to client's needs during the transition period. <br />The transition team is comprised of the following members <br />Director of Operations <br />Contract Manager <br />Quality Assurance Manager <br />Human Resources Manager <br />On -Site Operation Manager <br />The steps in transition are as follows: <br />1. Survey client's janitorial needs by analyzing RFP, site inspection and meetings. <br />2. Define a set of performance standards. <br />3. Develop a customized operation plan and transition timelines. <br />4. Execute the plan according to the timeline. <br />5. Discuss and get feedback from the client regarding completion of the transition <br />steps to adjust the service implementation. <br />PERFORMANCE STANDARDS <br />Performance standards for providing custodial and related services are: <br />1. High Quality Service- Maintain level of cleanliness for all facilities at `as new, just opened" <br />appearance. <br />2. Open and Cooperative interaction — Engage in active dialog with property management to <br />handle changing janitorial needs and service mishaps. <br />3. Proactive Quality Control — Apply preventive, as well as corrective actions to improve the <br />service quality. <br />4. Supportive Partnership — Provide custodial services with respect for the important and <br />complex work being performed, as part of the client's team. <br />