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I ] � <br />OPERATION PLAN <br />During the transition period, it is imperative that we as a service provider get the complete view of the <br />clients service need, to design the operating plan that will best serve the client. <br />We do this by following: <br />1. Verifying contract requirements — Contract Specialist and the Operation Manager, along with <br />other members of the transition team walk through the facilities to reconcile the previous <br />service specification and the perceived needs. <br />Based on this walk, service modification is recommended. <br />2. Designing services — Internal work statements, equipment lists and labor allocation is <br />completed based on the verification. <br />3. Establishing staffing plan and management organization — based on work amount <br />and special services, service areas are divided and reporting structure is formed to maximize <br />the labor utility and information flow. <br />Supervisortkey staff training — Prior to custodial staff training, on -site managers and <br />customer service representatives are thoroughly debriefed on safety, service <br />requirements and organizations, so that they can design initial and monthly training <br />program. <br />4. Custodial, safety and security training — manuals are compiled with respect to applied <br />technology, Cal OSHA and SCAQM, and training program is design to maintain janitorial <br />crews in their professional best. <br />Based on the operation plan wrought during the transition period, implementation timelines are <br />set. <br />TANSITION TIMELINES <br />Our Transition plan begins 30 days before the start of service to establish goals, design the job <br />schedule and identify customer needs. <br />Gather facility information, complete site specification review. <br />Walk entire facilities with transition team management noting special <br />attention area and need improvements. <br />Formulate initial work schedule. <br />Select Contract Manager. <br />Initiate search for On -site supervisors. <br />• Generate procurement list for supplies & equipment. <br />N <br />• otify the incumbent company of the new contract pending, and ask for their current <br />employee list. <br />